Assistant Maintenance - Multifamily

About the role

The Assistant Maintenance / Make Ready Technician is responsible for assisting with upholding the physical integrity of the community by ensuring a clean, safe, and well-maintained living environment for residents, visitors, and staff. This role plays a key part in preserving property value and enhancing resident satisfaction.

Responsibilities

• Conduct all duties in compliance with company policies and procedures, as well as applicable federal, state, and local laws (e.g., OSHA, ADA, Fair Housing).
• Inspect vacated apartments and complete detailed checklists to assess make-ready needs; promptly communicate required services to the Senior Maintenance Technician and Property Manager.
• Absorb and communicate the needs of maintenance personnel to the Property Manager and/or Senior Maintenance Technician.
• Assist with cleaning and trash-out of units, including removal of heavy or bulky items when necessary.
• Maintain the cleanliness of community grounds and deliver notices to residents as needed.
• Complete all required Grace Hill training courses by the specified deadlines.
• Understand that eligibility for commissions or bonuses is contingent upon timely course completion.
• Participate in ongoing skill development as directed by management.
• Support safety training efforts and adhere to "safety first" practices at all times.
• Perform general maintenance tasks to prepare apartments for new residents, including:
• Replacing or repairing lights, locks, faucets, appliances, doors, blinds, fans, windows, and shelving.
• Patching and painting walls, inspecting tiles, changing A/C filters, and operating carpet cleaning equipment.
• Changing locks and mailbox locks as needed; making new keys upon request.
• Aid in appliance repairs, replacements, and transfers to or from units.
• Transport paint and equipment from storage areas and assist with painting and minor exterior maintenance.
• Respond to service support needs from the maintenance team when requested.
• Ensure all apartments are restored to “market-ready” condition in a timely manner to support resident move-in schedules.
• Provide a clean, functional, and welcoming living space for new residents upon move-in.
• Deliver resident notices as needed, maintaining a professional and respectful demeanor.
• Support the property team by promoting a safe, clean, and well-maintained community environment.
• Document all inspections, repairs, and maintenance tasks completed during the make-ready process.
• Report supply and material needs to the Property Manager and/or Senior Maintenance Technician.
• Ensure all work is performed in alignment with safety regulations and property standards.
• Complete other tasks as assigned by management to support the overall success of the property.

Requirements

• Must be on feet for the majority of the shift (66% to 100% of the time).
• Frequent bending, kneeling, climbing stairs/ladders, and reaching overhead for routine cleaning tasks.
• Regular pushing, pulling, gripping, and using tools/equipment for cleaning and light maintenance.
• Must lift and carry items ranging from 1–50 lbs regularly; occasionally up to 75 lbs, rarely over 100 lbs.
• Must consistently recognize clean versus unclean areas and identify spots needing attention.
• Frequent need to see clearly at a distance for property-wide observation.
• Must be able to visually inspect equipment and cleaning results for quality assurance.
• Requires attention to small details for tasks such as spot cleaning, surface inspection, and touch-ups.
• Hearing is helpful but not essential for performing job duties.
• Must be able to receive instructions from management either verbally or in writing.
• Occasional verbal communication may be needed to clarify tasks or confirm instructions.
• Must be attentive to surrounding noise when working in shared or high-traffic areas.
• Ability to understand and follow verbal or written directions is necessary.

Qualifications

• Must meet all physical requirements of the position and be able to follow directions effectively.
• Work schedule is typically 40 hours per week, from 8:30 a.m. to 5:30 p.m., Monday through Friday; however, the weekly schedule may vary as business needs require.
• Scheduled on-call work may be necessary.
• Requires HVAC Certification
• Requires Pool Maintenance Certification
• Must wear a back-support belt and gloves as dictated by specific tasks to ensure safety.
• Required to wear appropriate footwear, such as non-flat-bottom shoes; flat-bottom sneakers are not permitted.

Benefits

• Enjoy opportunities for professional growth and development within a supportive culture.
• Access to benefits including low-cost health, dental, and vision insurance, life and disability coverage.
• Voluntary wellness plans (critical illness, accident, hospital indemnity)
• Employee Assistance Program
• Access to Financial Planning Resources and Employer-Matched 401(k) Plan
• PTO & Sick Time, Paid Holidays, Birthday Leave, Work Anniversary Leave