Assistant Innkeeper

Duties And Responsibilities

• Greeting guests at check in.
• Ensures that all areas of the Inn are properly cleaned and ready for guests' arrival.
• Anticipates and assesses guests' needs and responds in a courteous and professional manner.
• Plans for, shops for, and prepares breakfast for all guests daily.
• Answers guests phone calls and messaging.
• Works with the sales team on matters pertaining to guest reservations.
• Communicates with management and/or maintenance to report maintenance and/or repair needs.
• Maintains proper inventory of all supplies; cleaning, kitchen, guest toiletries, etc.
• Ensures housekeeping supplies are well maintained.
• Manages and assists in all housekeeping duties.
• Inspects rooms and all common areas on a daily basis and promptly addresses any and all issues that may be present.
• Develops, implements, and maintains deep cleaning schedules.
• Prepares accurate and timely reports as required.
• Trains, supervises, motivates, and develops housekeeping staff when necessary and manages workflow.
• Provides day-to-day guidance and oversight of associated staff; actively works to promote and recognize performance.
• Keeps up to date on overall activities, identifying problem areas and taking corrective actions.
• Performs other related duties assigned by the General Manager.

Qualifications

• Previous experience a plus, but not required.
• Demonstrated proficiency in supervising and motivating subordinates.
• Commitment to excellence and high standards.
• Ability to work with all levels of management and subordinates.
• Ability to manage priorities and workflow.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
• Ability to work independently and as a member of various teams.
• Strong interpersonal skills.
• Ability to deal effectively with a diversity of individuals at all organizational levels.
• Good judgement with the ability to make timely and sound decisions.
• Ability to understand any and all safety requirements and cautions.
• Serve Safe certification a plus, but not required.