Assistant Innkeeper/General Manager

Key Responsibilities

• Execute day-to-day hotel operations and administrative tasks in a Jack/Jill of all trades manner that includes rooms, housekeeping, food & beverage, events, and maintenance.
• Ensure service excellence across all touchpoints, resolving guest concerns with professionalism and care.
• Maintain high standards in cleanliness, safety, and operational compliance with all laws, regulations, and internal policies.
• Interact with guests to gather feedback and continuously improve experiences.

Creative Direction & Programming

• Afford to develop and execute authentic and community supporting programming across the property including seasonal events, pop-ups, and collaborations.
• Ensure curated menus, in-house music, and brand experiences reflect The Gables’ identity.
• Collaborate with marketing to promote events, drive revenue, and strengthen brand positioning.

Team Leadership & Culture

• Assist in recruiting, training, coaching, and mentoring associates across all departments, fostering a collaborative, inclusive, and professional work environment.
• Lead by example in hospitality, creativity, and accountability.
• Conduct on-the-floor coaching to ensure operational standards are consistently met.
• Uphold company values, policies, and culture in all staff and guest interactions.

Financial & Strategic Management

• Assist in developing and managing budgets, payroll, and inventory for hotel and F&B operations.
• Monitor financial performance, KPIs, and revenue trends, implementing strategies to maximize profitability.

Health, Safety & Compliance

• Enforce food safety, labor, and licensing regulations across all outlets.
• Maintain a safe, welcoming, and clean environment for guests and staff.
• Ensure that all HR policies and operational procedures are followed consistently.

Qualifications

• 2-4 years of management experience preferred.
• Strong leadership, mentorship, and team-building skills.
• Tech savvy, creative, collaborative, and detail-oriented, with a passion for hospitality.
• Excellent interpersonal, communication, and problem-solving skills.
• Ability to work a flexible schedule including weekends, holidays, and evenings.

Compensation

Starting salary at $60-$65 commensurate with experience. In addition, we offer paid time off, and holiday pay.

Additional Information

The employer is an Equal Opportunity Employer committed to creating an inclusive workplace. This employer participates in E‑Verify. Employment is contingent upon completion of a background check.