Assistant HVAC Service Manager

About the role

McCarthy Services, part of American Residential Services (ARS), is seeking an experienced Assistant HVAC Service Manager to support the service leadership team and manage day‑to‑day operations for residential HVAC Service Technicians. This position reports directly to the HVAC Service Manager and is critical for ensuring high‑quality service, strong technician performance, and excellent customer experience.

Responsibilities

• Assist with supervising and developing the HVAC service team, including hiring, training, scheduling, and performance management.
• Help coordinate technician schedules, daily assignments, and service priorities.
• Support the Service Manager in maintaining efficient operations and high‑quality service delivery.
• Monitor technician performance, workmanship, and customer satisfaction.
• Ensure materials, parts, and equipment are ordered and available for scheduled jobs.
• Review departmental reports including inventory, tools, vehicles, and service metrics.
• Conduct job site visits and inspections to ensure quality and safety standards are met.
• Review payroll records to ensure technicians are properly compensated.
• Ensure technicians have the tools, equipment, and resources needed to complete service calls.
• Support dispatch operations to ensure appropriate technician assignment and scheduling.

Qualifications

• Minimum 3 years of HVAC service field experience.
• Plumbing experience highly preferred.
• Supervisory background highly preferred.
• Strong leadership, organizational, and communication skills.
• Excellent analytical skills and attention to detail.
• Computer proficiency (Microsoft Office Suites preferred).
• Strong understanding of residential HVAC systems, service operations, and technician workflow.

Benefits

• Insurance available after 31 days of employment.
• Take‑home company truck with fuel and maintenance.
• Low‑cost medical insurance options starting at approximately $5 per week.
• Dental and vision insurance options.
• Health Savings Account (HSA) or Flexible Spending Account (FSA).
• 401(k) with company match.
• Paid time off and holiday pay.
• Company‑paid life insurance.
• Career advancement opportunities within a national service organization.

Pay

Salary range: $80,000 – $85,000 per year. Sign‑on bonus up to $5,000, depending on experience and discussed at interview.

Schedule

Full‑time, year‑round work.