Assistant Housekeeping Manager

About the role

The Assistant Housekeeping Manager assists the Director of Housekeeping in managing all aspects of the department inclusive of all public areas and laundry facility; maintaining the highest standard of cleanliness in all guestrooms and public areas; recommending and implementing procedural changes; and managing the department.

Responsibilities

• Maintain the highest standard of cleanliness in all guestrooms and public areas.
• Recommend and implement procedural changes.
• Supervise the housekeeping staff; providing open communication, training, coaching, counseling and providing performance feedback to ensure maximum efficiency.
• Train, recommend performance evaluations, resolve issues, provide open communication and recommend discipline and/or termination when appropriate.
• Ensure compliance with accident/loss prevention programs, health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
• Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation.
• Issue supplies/goods to staff at beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses.
• Log items into the Lost and Found and answer inquires to maintain controls and ensure guest satisfaction.
• Respond to guest questions. Provide guest assistance, direction and information as requested.
• Perform other duties as assigned, requested or deemed necessary by the Director of Housekeeping.

Requirements

• Hospitality-oriented, able to work well in stressful and high-pressure situations.
• Able to work well in teams and enjoy working with others.
• Excellent work ethic, interpersonal and organizational skills.
• Ability to lift, carry or otherwise move materials weighing up to 30 lbs.
• Ability to move throughout the building, bend, stoop and reach to assist other team members.
• Excellent verbal and written English skills.
• Computer-literate in Word and Excel and have knowledge of a hotel rooms management system, such as Alice, Opera Cloud or similar.
• Able to work evenings, weekends and holidays.

Qualifications

• Service-focused personality is essential and previous leadership experience required.
• Prior experience working with Opera or a related system.
• Proven ability to build and maintain good relationships with all stakeholders.
• Communicate thoughts, actions and opportunities clearly with strong networking skills.
• Ability to lead by example, believe in a strong team culture and set the scene for high performance.

Skills

• Service-focused personality is essential and previous leadership experience required.
• Prior experience working with Opera or a related system.
• Proven ability to build and maintain good relationships with all stakeholders.
• Communicate thoughts, actions and opportunities clearly with strong networking skills.
• Ability to lead by example, believe in a strong team culture and set the scene for high performance.

Benefits

Accor offers some of the best benefits in the industry, including hotel discounts, quarterly bonus potential, 401k Match, free daily lunch and so much more!

Pay

$67,000.00 - $70,000.00 a year

Schedule

Full-Time