Assistant Health Center Administrator

About the role

The Assistant Health Center Administrator is a mentor, directs and oversees the daily duties of assigned staff at the medical/dental front desk. They provide guidance and training to front desk staff responsible for admitting, registering, scheduling and verifying patient insurance policies. They handle customer account transactions, provide customer assistance, and perform and/or oversee cashiering operations.

Responsibilities

• Leads and oversees the daily duties and workflow of assigned staff to the front desk.
• Acknowledge/greet patients and process patients in accordance with CFHC’s patient flow model.
• Knowledge of electronic medical records processes, Sliding Fee Scale, HIPAA, Joint Commission, Medical Record policy, scheduling, patient rights and grievance processes.
• Create new patient account.
• Retrive established patient accounts from Electronic Medical Records.
• Gather pertinent data on all patients: demographics, financial, educational and occupational (migrant/seasonal, other).
• Knowledge of verification of insurance coverage, run/check Eligibility obtains authorizations as needed. (Medicaid or HMO’s)
• Collect appropriate money for visit per sliding fee scale and Co-Payments.
• Review accuracy and completeness of claim at end of visit. Data entry, diagnosis codes, and money collected.
• Schedule new and follow-up appointments as needed.
• Maintain cash drawers.
• Complete end of day Daily Summary Sheet and balance activities for the day run the reports (Billing Summary, Individual users and all users report).
• Assists the Health Center Administrator with special projects with a defined timeline for completion and order supplies for department.
• Assist Health Center Administrator (HCA) in preparing the department for regulatory and/or internal inspections.
• Provides guidance and training to assigned staff responsible for all aspects of admitting, registering, scheduling and verifying patient insurance policies.
• Assist the manager/supervisor in training employees on departmental policies & procedures and participate in the interview process for AMA & PCTA candidates.
• Handles customer financial account transactions, provides customer assistance, and performs and/or oversees cashiering operations in the absence of the HCA.
• Participates and attends professional meetings and continued education as required.
• Adheres to policies, procedures and regulations to ensure compliance, patient safety and information security.
• Collaborate with training team to conduct, or participate in, training for front desk staff.
• Reviews AMA & PCTA timecards and schedules under the supervision of the HCA.
• Effectively understands instructions and shares knowledge with the staff across the department.
• Travels to other CFHC centers to oversee daily operation in the event of an HCA absence.

Qualifications

• Four-year business or health-related degree preferred.
• Consideration will be given to 2-4 years business training at college-level or an accredited business school and/or exceptional health-related expertise and capability.
• Experience Preferred.
• Bilingual, English/Spanish, preferred.