Assistant Head Teller

About the role

As an Assistant Head Teller, you will work closely with the Head Teller to provide support on the Teller line by troubleshooting questions, giving guidance, and ensuring operational soundness, while providing a WOW experience to our members. Grow your operational expertise and leadership ability, while continuing to do the things you love as a Teller. Community First’s pace, engaging team, amazing members, and opportunities for advancement keep it exciting as you broaden your skills and grow with us!

Responsibilities

• Provide exceptional, WOW service to internal and external members
• Perform typical Teller duties including cashing checks for members, accepting loan and credit card payments, placing proper holds on deposited items for uncollected funds in accordance with CFCU policy and procedure
• Identify non-negotiable and fraudulent checks to avoid losses for the member and the credit union
• Ensure supply of money for branch needs is adequate based on legal requirements and business demand; ensure excess cash is not kept in the branch
• Accurately balance and close cash drawer at the end of each business day, and assist staff with balancing cash drawers and posting errors
• Balance the ATM/CDM/recycler, general ledgers, and vault daily
• Provide guidance and training to Tellers on operating procedures; monitor regulatory and compliance changes

Requirements

• Three years’ relevant experience; prior teller and supervisory experience is preferred
• Exceptional verbal and written communication skills
• Strong time management and organizational skills
• Familiarity with Microsoft Office suite and web-based software packages
• The ability to work hard, find solutions, and have fun
• Passion for providing outstanding service to our members – internal and external

Schedule

• Monday through Friday from 7 a.m. to 6 p.m.
• Saturday mornings from 8 a.m. to noon
• Full-time schedules will encompass these hours of operation