Assistant Guest Registration Director

Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred.
• Minimum of 4 years of management experience, preferably in hospitality.
• Possess a valid, USA state-issued driver’s license, an acceptable driving record, and comply with YMCA driving rules to be approved to operate YMCA vehicles.
• Demonstrated leadership, interpersonal, and staff development skills with a focus on guest service excellence.
• Strong organizational skills with attention to detail and ability to meet deadlines.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office and strong keyboarding skills.
• Able to multitask and perform effectively in a fast-paced, high-pressure environment.
• Flexible schedule, including evenings, weekends, holidays and occasional night shifts.
• Fluent in English (reading, writing, and speaking).
• Able to stand, sit, and move throughout the property for extended periods.

Essential Functions

• Represent leadership in resolving guest/staff concerns and operational issues; escalate as needed.
• Lead, coach, and evaluate Guest Registration, Front Desk, Campgrounds, Night Audit, Switchboard, and seasonal teams.
• Supervise departmental staffing (managers, auditors, front desk attendants, and volunteers).
• Foster a collaborative, service-focused team culture and provide hands-on operational support as needed.
• Recruit, hire, onboard, train, and evaluate year-round & seasonal staff, volunteers, and interns.
• Oversee performance management and partner with senior leadership on evaluations and disciplinary actions.
• Maintain and update training programs, materials, and standards across all guest services functions.
• Manage daily guest registration operations, including scheduling, staffing, and labor budget adherence.
• Oversee reservations, inventory management, and VIP/donor guest experiences.
• Supervise campground and seasonal lodging operations.
• Collaborate with other departments to improve efficiency and guest satisfaction.
• Support development and management of departmental budgets and purchasing priorities.
• Maintain operational documentation, training manuals, and guest-facing materials.
• Utilize property management systems, reporting tools, and Microsoft Office to support decision-making and daily operations.
• Possess strong technical skills in computer software systems and have the ability to quickly learn, integrate, and provide training on all new and existing systems.
• Communicate effectively across teams and maintain professionalism in a fast-paced environment.
• Perform business office functions including cash handling, deposits, billing resolution, and invoice processing.
• Support accounts payable, credit card reconciliation, and income audit processes.
• Serve as a liaison with banking partners and assist with financial system troubleshooting.
• Oversee Night Audit operations, training, scheduling, and issue resolution.
• Ensure daily revenue audits and reconciliations are accurate and complete.
• Provide backup Night Audit coverage during periods of staffing gaps, turnover, or employee absences to ensure continuity of overnight operations.