Assistant General Manager | RDG

Responsibilities

• Execute and maintain quality and consistency of food, beverage, and service with full adherence to standards; act with a sense of urgency, be friendly, professional, and engaged.
• Provide a warm and welcoming atmosphere, attentive, detailed, friendly, and courteous service.
• Proactively visit with and interact with guests and members; build loyalty and face/name recognition.
• Positively handle guest requests and accept feedback with grace.
• Provide sound resolution(s) to guest complaints with poise and professionalism.
• Understand the market and surrounding areas (i.e. restaurants, businesses, hotels) in Coconut Grove, FL
• Regularly measure and evaluate service through restaurant service audits and leveraging guest/employee feedback.
• Maintain highest level of safety, security, sanitation, and cleanliness of facility.
• Must understand how to use basic computer applications and POS systems.
• Staff, train and develop guest-focused employees.
• Manage team accountability.
• Maintain good rapport with vendors to ensure quality and consistency.
• Instill a culture of excellence and inspire confidence throughout the restaurant staff while displaying strong leadership skills.
• Sound decision making capability while protecting the restaurant/Company in instances of urgency.
• Assist in conducting quarterly restaurant staff evaluations.
• Follow company guidelines to effectively manage labor.
• Achieve restaurant financial goals as specified to applicable area of responsibility.
• Control cash, credit, and other receipts by following company cash handling/reconciliation procedures.
• Assist GM in developing plan to meet or surpass expectations set by P&L projections with an eye toward maximizing efficiency and productivity.

Requirements/Qualifications

• Minimum of 5 years fine dining/upscale luxury experience as a GM or AGM is required in a high-volume restaurant setting.
• Bachelor’s degree in business administration, hotel administration or related field of study or any equivalent combination of education and/or experience is desirable.
• Previous experience with new openings and luxury dining service standards are required.