Assistant General Manager | Norwalk Residence Inn

About the role

Responsible for the day-to-day hotel operation along with Department Leaders. Maintains and strictly abides by state sanitation/health regulations and hotel requirements. Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Ensures compliance with and completion of all daily Hotel operational procedures.

Responsibilities

• Maintain and strictly abide by state sanitation/health regulations and hotel requirements.
• Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company’s business operations.
• Establishes, maintains, and trains standards and procedures for operations and safe working conditions in the department.
• Develops accurate and aggressive short and long range financial objectives for the Food and Beverage Department consistent with property objectives.
• Ensures communication with General Manager, all other Department Managers, Supervisors and Staff.
• Manages all aspects of employee performance to ensure productivity and a quality work environment.
• Handles guest complaints ensuring guest satisfaction.
• Develops and implements monthly Marketing strategies with the team.
• Builds, maintains, and engages with local grass root marketing campaigns to increase local awareness of the brand.
• Increases in-house guest awareness of the roof top and lounge during seasons.
• Works closely with marketing team to develop and interact on social media accounts to engage the local community.

Requirements

College Degree preferred. Minimum of 3 years’ experience in restaurant management, Marriott Hotel Experience preferred. Accounting and Cost controls experienced. Excellent interpersonal and communication skills. Ability to manage multiple priorities in a fast-paced environment. Ability to satisfactorily communicate with guests, management and co-workers to their understanding. High school graduate or equivalent; college degree in hospitality management or business preferred. Bilingual English/Spanish a plus. Working knowledge of all hotel departments. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Ability to apply good judgment to carry out instructions. Knowledgeable of the property management system. Knowledge of local activities and attractions appropriate for clientele.

Qualifications

None specified.

Skills

Not specified.

Benefits

Not specified.

Pay

Not specified.

Schedule

Flexible schedule, including weekends, holidays, and varied shifts.