Assistant General Manager (Manhattan & Surrounding Area)
About the role
The Dermot Company, LP, is seeking an Assistant General Manager of Property Operations to join our dynamic team. In this role, you will contribute to the continued growth and operational excellence of our luxury residential portfolio. This position plays an important part in advancing Dermot’s commitment to delivering exceptional resident experiences, supporting property performance, and upholding our standards of integrity, collaboration, and innovation.
Responsibilities
- Assist the GM with the daily operation of a luxury multifamily property.
- Mediate discussions with new and existing residents.
- Handle the accounts payable and receivables for property promptly.
- Prepare and review tenant arrears for legal action.
- Prepare and distribute memos, notices and other correspondence to residents, at the direction of the GM.
- Aid in building code compliance requirements.
- Aid in accurate tracking of property level information.
- Aid in producing monthly management reports and other reports assigned.
- Collaborate with the GM, Resident Manager (RM), and other team members to ensure the highest level of resident satisfaction.
- Sourcing and managing vendors and contractors as needed.
- Assist with leasing, including greeting prospective residents, qualifying, determining needs and preferences, and professionally presenting the community and specific apartments.
- Collaborate with the leasing team as needed.
- Ensure that the office is maintained in a pristine and welcoming condition.
- Complete routine and special projects as assigned.
Requirements
- A minimum of 2 years of property management experience in a NY luxury multifamily environment (350+ units).
- Ability to multitask and thrive in a fast-paced environment with competing priorities.
- Consistent work history with excellent references.
- Demonstrated working knowledge of NYS rent stabilization laws, including rent registrations, IAI and MCI filings, and HPD violations; experience must be recent.
- Knowledge of Yardi, On-Site, RealPage ILM preferred.
- Exceptional communication, interpersonal, attention to detail and follow-through skills.
- High emotional intelligence, authenticity, curiosity and a customer-first mindset.
- Proficient in various property management technologies, MSOffice and Google Suite.
- Authorized to work in the United States without any restrictions.
Qualifications
- A minimum of 2 years of property management experience in a NY luxury multifamily environment (350+ units).
- Ability to multitask and thrive in a fast-paced environment with competing priorities.
- Consistent work history with excellent references.
- Demonstrated working knowledge of NYS rent stabilization laws, including rent registrations, IAI and MCI filings, and HPD violations; experience must be recent.
- Knowledge of Yardi, On-Site, RealPage ILM preferred.
- Exceptional communication, interpersonal, attention to detail and follow-through skills.
- High emotional intelligence, authenticity, curiosity and a customer-first mindset.
- Proficient in various property management technologies, MSOffice and Google Suite.
- Authorized to work in the United States without any restrictions.
Skills
- Property Management Experience
- Communication Skills
- Attention to Detail
- Customer Service
- Building Code Compliance
- Financial Management
- Leasing
- Vendor Management
Benefits & Total Rewards
About Our Culture, Salary & Total Rewards
Our team is the most valuable asset we have. The individual life experiences, knowledge, creativity, skills, self-expression, unique capabilities, cultural influences and talent that our team members share at Dermot collectively contribute to Dermot's culture and success.
Our total rewards program includes a competitive compensation and benefits package designed to support the well-being, growth, and financial security of our employees. The actual compensation will be based on factors unique to each candidate including education, years and in depth of experience.
Compensation for this role: $70-85K
BENEFITS & PERKS
- Comprehensive medical, dental, and vision coverage; disability and life insurance
- We offer a flexible and competitive PTO program as part of our benefits and 11 paid holidays starting upon hire
- Paid parental leave
- 401(k) with company match up to 5% when eligible
- Employee Assistance Program (EAP)
- Company-covered therapy sessions (limited benefit)
- Flexible Spending Accounts (health & dependent care)
- Gym reimbursement
- Pet insurance
- Tuition reimbursement (up to $2,500 per year for eligible coursework)
- Employee housing discount program (eligibility rules apply; based on availability)
- Employee referral program
- Volunteer and charitable-giving opportunities