Assistant General Manager

Duties & Responsibilities

• Recruit, hire, train and develop a high performing staff consisting of Team Member(s) and Supervisor(s).
• Promote and maintain consistent accountability and adherence to company policies and procedures, ensuring all operational changes are communicated and implemented in store (Ex. PPE procedures).
• Evaluate, discipline, and terminate employees if and when needed.
• Follow all safety guidelines for working with lye, raw materials, and equipment.
• Provide excellent guest service by building good relationships and understanding and meeting their needs.
• Become an expert in the products that are made at the store and be able to make recommendations.
• Greeting guests (whether new or returning) every time they visit the store.
• Schedule employees to meet the daily needs of the business.
• Embody our culture, mission, and core values.
• Work closely with General Manager to execute all initiatives in the store.
• Achieve and maintain all major key performance indicators (KPIs).
• Generate sales reports, maintain inventory and production.
• Maximize guest retention through leading and training the store team to ensure high levels of customer service.
• Manage and track stock of raw materials, finished products, and supplies.
• Responsible for scheduling, planning and executing store parties.
• Assist in completing monthly inventories.
• Work to maintain store cleanliness and upkeep (using and following checklists) and communicate the update/replacement of damaged equipment with Regional Manager.
• Develop partnerships with local community members and participate in local events to build brand awareness when business allows for it.
• Communicate and manage all marketing strategies and sales/promotions to team, ensuring proper execution to drive results.
• Communicate regularly through email, phone and text. Responding to communication in a reasonable time (24 hours or sooner pending seriousness of topic).
• Actively communicate with other stores within the franchise, office support staff and serve as a liaison between the store and the office.
• Final approval and reviewing of all HR documents, payroll, supply orders and sponsorship requests.

Qualifications

• Previous management experience (preferred)
• Minimum High School Diploma or GED Equivalent
• Excellent written and verbal communication skills
• Proficient in Gmail, Google Calendar, Google Docs, Google Drive and Microsoft Office
• Must be team oriented, self-motivated and well organized

Physical Requirements

• Regularly required to talk and hear
• Often required to sit, stand and use their hands and fingers to handle and produce
• Occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl
• Frequently lift and move up to 50 pounds

Working Environment

• This position operates in a customer facing environment in retail locations.
• This position routinely uses standard office equipment such as computers/POS systems, phones, photocopiers, scanners, filing cabinets and fax machines.

Position Type/Expected Hours of Work

• This is a full-time position (40+ hours a week).
• This position may work outside of normal business hours to include evenings and weekends as needed.
• The position's location hours change pending seasonality (Ex. Summer and Holiday hours).

Travel

• When the business calls for it (Ex. Trainings, Meetings, etc.)