Assistant General Manager

Sentral is a network of communities redefining the way people live. Our mission is to be the leading residential hospitality operator through superior performance, enhanced experience, and a network of connected communities. We take the convenience, connection, and comfort of home to new heights—we call it Home+. Our communities offer unrivaled locations, innovative tech-enabled services, and premium amenities to enhance everyday life across cities like Atlanta, Austin, Charlotte, Chicago, Denver, Houston, Los Angeles, Miami, Nashville, Oakland, Philadelphia, Phoenix, Pittsburgh, Portland, San Francisco, San Jose, Santa Monica, Scottsdale, and Seattle, with more coming soon.

About the role

At Sentral, we are building a team of people-first focused individuals who thrive on going above and beyond. Ideal candidates will exemplify a can-do attitude, a growth mindset, and an entrepreneurial drive. This in-person, on-site role reports to the General Manager and involves administrative, organizational, and operational duties to ensure smooth community operations.

Responsibilities

• Uphold Sentral’s standards, best practices, policies, and procedures, with a focus on excellence in customer service
• Assume General Manager’s duties and authority in their absence, following company and community guidelines
• Build rapport with residents and guests to ensure they always feel valued
• Respond to resident and guest questions and concerns in a timely manner
• Manage the resident lease renewal process and retention results
• Monitor and respond to all online reviews per company procedure and policy
• Ensure compliance with all company, local, state, and federal regulations and safety rules
• Correct unsafe conditions promptly
• Maintain accurate monthly commission sheets for leases, renewals, and delinquencies
• Complete the accounting month-end process and assist with monthly financial statement reporting
• Provide general clerical assistance to the community office
• Manage the maintenance and custodial teams at the property
• Schedule and oversee maintenance calls to apartment units
• Maintain a continuous understanding of the property’s condition related to capital, repairs, and vacant status
• Oversee the planning and execution of resident and guest events
• Assist and provide backup support to the leasing floor
• Monitor advertising source effectiveness
• Conduct market surveys and shop competitive communities
• Perform other related duties and assignments as needed

Requirements

• High School Diploma or equivalent required; some college preferred
• Minimum of one year of experience in a customer service-related industry and one year of apartment leasing experience, or a combination of accounting skills/education with customer service experience
• Strong attention to detail and sales ability
• Knowledge of OSHA laws and regulations; willingness to obtain certification within six months
• Ability to support and contribute to the community team
• Strong oral and written communication skills
• Excellent time management, decision-making, and problem-solving skills
• Computer literacy with proficiency in email, MS Office, and related communication tools
• Positive attitude and ability to maintain composure under all circumstances
• Willingness to participate in training to comply with new or existing laws
• Ability to diffuse and respond to customer concerns to avoid escalation
• Flexibility to work evenings and weekends

Physical Requirements

• Work in indoor and outdoor spaces, with and without covering
• Move throughout the property for extended periods of time
• Transport boxes and equipment weighing up to 20 pounds
• Communicate effectively with others in the building
• Observe details in surrounding areas and on screens

Benefits

• Health & Wellness: Multiple medical, dental, and vision plan options beginning the first month after your start date, including one fully company-paid plan (no monthly premiums). HSA and FSA options available. Premiums apply for spouse, dependent, or family coverage.
• Invest in Your Future: 401(k) with a 4% company match, eligible after three months of employment.
• Time Off: 11 paid holidays plus 8 types of paid time off (PTO), including personal days with no waiting period, one floating holiday per year, and Enrichment Hours for volunteering or career development.
• Travel Discount: Discounts for team members (and their friends and families) when staying at a Sentral community.
• Deep Savings: Discounted rates on pet insurance, attractions, rental cars, shows, events, and more.