Assistant General Manager

Sentral is a network of communities redefining the way people live. Sentral’s mission is to be the leading residential hospitality operator through superior performance, enhanced experience, and a network of connected communities. We take the convenience, connection, and comfort of home to new heights—we call it Home+. Our one-of-a-kind communities offer unrivaled locations, innovative tech-enabled services, and premium amenities to enhance everyday life across cities including Atlanta, Austin, Charlotte, Chicago, Denver, Houston, Los Angeles, Miami, Nashville, Oakland, Philadelphia, Phoenix, Pittsburgh, Portland, San Francisco, San Jose, Santa Monica, Scottsdale, and Seattle, with more coming soon.

Our core values reflect our commitment to employees: service-first actions, thinking like an owner, and continuous improvement. We foster an empowered environment through learning & development, leadership coaching, mentorship, and diversity initiatives. Team members are curious explorers who strive for great outcomes.

About the role

At Sentral, we are building a team of people-first focused individuals who thrive on going above and beyond. Ideal candidates will exemplify a can-do attitude, a growth mindset, and an entrepreneurial drive. The Assistant General Manager will report to the General Manager and perform administrative and organizational duties such as liaising with residents, collecting rent, basic bookkeeping, organizing property viewings, and overseeing facility maintenance. This role will also evaluate applicants and negotiate contracts. This is an in-person, on-site position.

Responsibilities

• Uphold Sentral’s standards, best practices, policies, and procedures, and value of excellence in customer service
• Assume General Manager’s duties/authority in their absence in accordance with company and community guidelines
• Establish rapport with residents and guests so they always feel valued
• Respond to resident and guest questions and concerns in a timely manner
• Manage the resident lease renewal process and retention results
• Monitor and respond to all online reviews per company procedure and policy
• Ensure compliance with all company, local, state, and federal regulations and safety rules
• Correct unsafe conditions in a timely manner
• Maintain accurate monthly commission sheets on leases, renewals, and delinquencies for bonus purposes
• Complete accounting month-end process and assist with monthly financial statement reporting
• Provide general clerical assistance to the community office
• Manage the maintenance and custodial teams at the property
• Schedule and oversee maintenance calls to apartment units
• Maintain continuous understanding of the property’s condition related to capital, repairs, and vacant status
• Oversee planning and execution of resident and guest events
• Provide backup support to the leasing floor
• Assist in monitoring advertising source effectiveness
• Conduct market surveys and shop competitive communities
• Perform other related duties and assignments as needed

Requirements

• High School Diploma or equivalent required; some college preferred
• Minimum of one-year experience in a customer service-related industry and one-year apartment leasing experience, or a combination of accounting skills/education with customer service experience
• Strong attention to detail and sales ability
• Knowledge of OSHA laws and regulations; willingness to obtain certification within six months
• Ability to support and contribute to the community team
• Strong oral and written communication skills
• Great time management skills
• Strong decision-making and problem-solving skills
• Computer literate with capability in email, MS Office, and related communication tools
• Positive attitude and ability to maintain composure under all circumstances
• Willingness to participate in training to comply with new or existing laws
• Ability to diffuse and respond to customer concerns to avoid escalation
• Ability to work a flexible schedule, including evenings and weekends

Physical Demands

• Work in indoor and outdoor spaces, with and without covering
• Move throughout the property for extended periods of time
• Transport boxes and equipment weighing up to 20 pounds
• Communicate with other persons in the building
• Observe details in surrounding areas and on a screen

Benefits

• Health & Wellness: Multiple medical, dental, and vision health plan options beginning the first month after start date, including one fully company-paid plan (no monthly premiums). HSA and FSA options available. Premiums apply for spouse, dependent, or family coverage.
• Invest in Your Future: 401(k) with a 4% company match, eligible after three months of employment.
• Time Off That Grows with You: 11 paid holidays plus 8 types of paid time off (PTO), including personal days with no waiting period, one floating holiday per year, and Enrichment Hours for volunteering or career development.
• Travel Discount: Team members (and their friends and families) receive travel discounts when staying at a Sentral community.
• Deep Savings: Discounted rates on pet insurance, attractions, rental cars, shows, events, and more.