Assistant General Manager

About the role

Riser Fitness, established in 2013, is a multi-unit operator and developer of the Club Pilates franchise system. The Assistant General Manager oversees all studio functions from sales to instructors, leading sales efforts, driving membership growth, and preventing member attrition.

Responsibilities

• Execute lead generation via Grass Roots Marketing and Networking
• Implement sales process to schedule prospects into introductory classes
• Drive & increase membership & retail sales through customer service
• Problem-solve staffing/scheduling issues with instructors and other personnel
• Ensure that studio retail/products are stocked with accurate inventory counts
• Train and support Sales Associates
• Independently make decisions related to high level customer service
• Collect outstanding dues
• Maintain cleanliness and organization of the Pilates Studio
• Enforce Club Pilates policies and procedures and lead by example
• Maintain all forms, administrative supplies, and studio literature
• Schedule and participate in networking/community events and studio promotions
• Auxiliary in marketing campaigns to generate leads for the studio
• Adhere to all company policies, including the policy of at-will employment

Requirements

• Excellent sales 2+ years of retail/service sales or fitness sales experience
• Confident in generating personal sales and training Sales Associates in transactions
• Ability to assist in driving revenue streams: memberships & retail sales, private training bookings, and teacher training enrollments
• Must be fluent in English and have excellent communication and strong interpersonal skills in person, on the telephone and via email
• Ability to excel in a fast changing, diverse environment
• Ability to recognize areas of improvement and make changes using good judgement
• An affinity and passion for fitness
• Solid writing and grammar skills
• Highly organized, proficient in data management, ability to prioritize and meet deadlines
• Professional, punctual, reliable, and neat
• Strong attention to detail and accuracy
• Trustworthy and able to handle confidential information
• Ability to work harmoniously with co-workers, clients and the public
• Proficiency with computers and studio software

Benefits and Perks

• Hourly wage: $19-20/hr - Additional commission on sales
• Average total earnings (with commission): $21-25/hr
• Health Benefits
• 401K
• Paid Time Off
• Unlimited growth potential within the company