Assistant General Manager

About the role

As an Assistant General Manager, you are the right hand to the General Manager and the leader on duty when they are off site. This is a true leadership pipeline role designed for high-potential operators who want to grow into a General Manager position within 12 to 18 months based on performance.

Responsibilities

• Help run the club day-to-day across Sales, Fitness, Front Desk, and Cleaning
• Lead the team on the floor by example with energy, urgency, and professionalism
• Coach front desk staff on sales conversations, service standards, and follow-up
• Actively support membership growth and personal training promotion
• Train and onboard new team members and reinforce Retro Fitness standards
• Handle member questions or concerns quickly and confidently
• Keep the club clean, organized, and running smoothly at all times
• Step in wherever needed to keep momentum high and standards strong
• Work flexible hours including early mornings, evenings, and weekends

Requirements

• One or more years of leadership, keyholder, or shift lead experience
• Background in fitness, hospitality, retail, or service-driven sales environments
• Comfortable having sales conversations and coaching others to do the same
• Strong communicator who motivates without micromanaging
• Organized, accountable, and steady under pressure
• CPR or AED certification or willingness to obtain within 30 days

Nice to Have

• Experience selling memberships, personal training, or wellness products
• Familiarity with gym operations or POS systems
• Proven ability to coach a team toward goals
• Clear desire to move into a General Manager role within 12 to 18 months

Benefits

• Clear path to General Manager promotion
• Performance-based bonuses and commissions
• 401(k) with company match
• Health, dental, and vision insurance
• Free Retro Fitness membership
• Paid time off
• Branded uniforms
• Wellness resources
• Company parties
• Employee discounts
• Training & development

Pay

Competitive hourly pay, monthly personal training commissions, and performance-based bonuses. Pay varies by location and experience.

Schedule

Flexible hours including early mornings, evenings, and weekends.