Assistant General Manager

Founding KidStrong Assistant General Manager at our brand-new Bensalem center. This is a unique opportunity to help build a thriving community from the ground up alongside the General Manager.

About the role

As the second-in-command, you will foster a culture of learning, deliver an exceptional experience for families, and help execute a stellar launch. You’ll report directly to the General Manager, acting as their right-hand partner in running the floor, building center culture, and maintaining operational excellence.

Responsibilities

• Center Operations & Launch:
  • Partner with the GM on daily business decisions, tracking key KPIs, and keeping attrition low.
  • Optimize income-generating programs like camps and birthday parties to maximize center profitability.
  • Maintain a spotless center, ensure brand consistency, and manage daily operations.
  • Lead from the front with shift hours tailored to center needs, utilizing appropriate scheduling tools.
• Sales & Community Growth:
  • Conduct energetic call drives to new and existing leads in our CRM to boost pre-sale and monthly growth.
  • Follow up on online self-sign-ups and convert inquiries into active founding members.
  • Source and attend local events to build brand awareness and drive incremental leads.
• Leadership & Team Support:
  • Foster a coaching culture by assessing coaches based on the KidStrong Coach DNA.
  • Partner with the GM to onboard, train, and evaluate coaching candidates while managing ongoing staff development via LearnUpon.
  • Maintain high-level, professional communication via Slack and Email with co-workers and HQ.
• Coaching:
  • Deliver our world-class curriculum focusing on Brain, Physical, and Character development for kids aged 15 months to 11 years.
  • Coach 5–10 classes a week in a physically active environment, moving equipment up to 25 lbs and physically guiding children safely.
  • Earn Coach Certification through HQ Training and log class data using the KS Coaches App.

Who you’ll be interacting with

• Mentor and lead coaching staff as the primary Manager on Duty when the General Manager is off.
• Build community by connecting closely with center families and team members to deliver exceptional customer service.
• Collaborate strategically with the GM, leadership, and the KidStrong HQ team.

Requirements

• Experience & Skills:
  • Athletic or coaching background with a passion for working with kids (ages 15 months to 11 years) is non-negotiable.
  • Comfortable speaking authentically with parents and guardians about student progress.
  • Practical experience with Google and Microsoft platforms; experience with ZenPlanner, LearnUpon, CareerPlug, ADP, or CRM systems is a plus.
• Bonus Qualifications:
  • Prior experience in pediatric OT/PT or general management is preferred but not required.
  • CPR Certified (or willing to obtain) and intermediate knowledge of exercise techniques and body mechanics.
• Competencies:
  • Natural leader who leads by example, upholds high standards, and embodies the KidStrong culture.
  • Goal-oriented performer with high energy, engaging communication, and a "Cruise Director meets Camp Counselor" approach.
  • Coachable and low-ego with a growth mindset, embracing feedback and prioritizing team success.
  • Adaptable and comfortable making quick decisions in a fast-paced environment.

Benefits

• Founding Leader Status: The unique pride of opening a brand-new territory as second-in-command.
• Competitive Compensation: Hourly/salary package with opportunities tied to center growth.
• Career Growth: Ongoing professional development and leadership mentorship from the General Manager and HQ.
• High-Energy Culture: Work in a fun, supportive environment where work feels like play.

Pay

$45,000.00 - $50,000.00 per year