Assistant General Manager

About the Role

KidStrong Assistant General Managers are the second in command at the center. The Assistant General Manager works closely with the General Manager to foster a culture of learning and development for both coaches and families, while delivering key business results such as sales performance and lowering member attrition. This role is for a talented, welcoming, and engaging leader focused on delivering an exceptional experience for kids, families, and team members.

Responsibilities

• Center Operations
  • Understand the center’s key KPIs and financials to make informed and responsible business decisions.
  • Build and maintain relationships with KidStrong families to align with core values and provide exceptional customer service.
  • Oversee center initiatives such as center maintenance, training, and brand consistency.
  • Perform daily, weekly, and monthly cleaning and maintenance of the center.
  • Communicate Coach schedule changes using appropriate scheduling and communication platforms.
  • Sell and schedule events such as camps and parties to maximize center profitability.
• Sales
  • Maintain flawless lead management by conducting call drives to new and existing leads in the Center’s CRM tool.
  • Finalize sales and bookings generated through online self-sign-up flow.
  • Source and attend local events to increase brand awareness and drive incremental leads and memberships.
• Leadership
  • Foster a coaching culture—see something, say something.
  • Continuously assess and document coaches based on the KidStrong Coach DNA profile and class quality.
  • Partner with the General Manager on onboarding, managing, training, and evaluating coaching candidates.
  • Manage and support the ongoing professional development of staff through LearnUpon.
  • Communicate professionally with co-workers via Slack and email, including periodic checks when not in centers.
• Coaching
  • Coach students by delivering an evolving curriculum focused on brain, physical, and character development for ages walking to 11 years old, as required by business demands.
  • Understand the “why” behind the KidStrong curriculum and communicate it clearly and concisely.
  • Demonstrate and manage the implementation of various programming and curriculum elements.
  • Use the KS Coaches App to record data and provide information (attendance, awards, etc.).
  • Work in a physically intensive environment—coaches may cover multiple miles in a shift, lift and repeatedly move equipment up to 25 pounds, and physically assist kids to ensure proper technique and safety.
  • Approximately 5-10 coaching hours per week.

Requirements

• Athletic or coaching background with experience working with or coaching kids ages 15 months to 11 years old—passion for working with children is non-negotiable.
• Comfortable speaking to parents/guardians regarding a variety of topics.
• Achieve Coach Certification through the HQ Training and Certification team.
• Complete training through LearnUpon as required by the HQ Training and Certification team.
• Practical work experience with Google and Microsoft platforms.
• Intermediate knowledge of physiology, exercise techniques, and body mechanics.
• CPR certified.
• Must be able to work a typical schedule including 4 weekdays and 1 weekend shift, with specific hours dependent on the needs of the center.

Preferred Qualifications

• Prior experience as a pediatric OT/PT.
• Previous experience in management.
• Experience with systems and platforms such as ZenPlanner, LearnUpon, CareerPlug, and ADP.

Skills

• High Standards: Establishes and holds high standards.
• Natural Leader: Creates and embodies KidStrong culture; takes initiative.
• Leads by Example: Sets tone through actions.
• Passionate: Stays focused on KidStrong goals; goal-oriented and high-performing.
• Command Presence: Upholds KidStrong Values; creates a vision for others.
• Teacher: Communicates and ensures the transfer of knowledge.
• Professional: Approaches others tactfully; reacts well under pressure; treats others with respect.
• Performer: Engaging, fun, likable; high energy and clear communication.
• Mentor: Develops and nurtures relationships; focuses on developing self and others.
• Planning/Organizing: Prioritizes and plans work activities; develops realistic action plans; uses time efficiently.
• Oral Communication: Speaks clearly and persuasively; responds well to questions; demonstrates group presentation skills.
• Written Communication: Writes clearly and informatively; edits work for spelling and grammar; presents numerical data effectively.
• Teamwork: Balances team and individual responsibilities; contributes to building a positive team spirit.
• Coachable/Low Ego Mindset: Gives and welcomes feedback; encourages exploring different perspectives.
• Adaptability: Comfortable adjusting plans; embraces innovation and change.

Sphere of Interaction

This position will not have direct reports but will serve as the Manager on Duty when the General Manager is off. The Assistant General Manager will act as a leader and mentor, requiring strong communication and interpersonal skills. They will work closely with center team members, families, leadership, and KidStrong, Inc. HQ team members.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• Opportunity for advancement
• Bonus based on performance

Pay

$45,000.00 - $50,000.00 per year