Assistant General Manager

About the role

The Assistant General Manager (AGM) assists the General Manager (GM) in managing specific assets and ensuring client and tenant satisfaction. The AGM works closely with the GM to achieve financial results and operating objectives.

Responsibilities

• Maintain knowledge of lease agreements and ensure compliance from an accounting and operations perspective.
• Review and approve purchases of supplies and equipment.
• Prepare annual submissions for JLL Property Awards Program and industry awards.
• Ensure compliance with the development, revision, and implementation of property manuals and systems.
• Auxiliary: Assist with the preparation and review of annual jurisdictional forms and filings.
• Work with Client Accounting Services (CAS) on accounting processes and participate in on-site bookkeeping functions.
• Prepare and review financial documents related to building operations.
• Auxiliary: Assist with the preparation of the annual budget documentation.
• Report any variances, concerns, and projections to the GM.
• Implement the asset management plan.
• Inspect property and equipment and recommend projects for enhancing property value.
• Assign employees to duties according to guidelines.
• Arrange for property maintenance, alterations, and upkeep.
• Ensure high-quality and cost-effective services through competitive bidding and contract management.
• Maintain emergency evacuation procedures and life safety systems.
• Auxiliary: Assist with compliance programs and policies.
• Serve as the primary/secondary contact for tenant service requests.
• Meet with tenant representatives regularly and communicate with the property team.
• Conduct periodic inventory of building contents and property conditions.
• Inspect properties to ensure compliance with standards and procedures.
• Manage the tenant move-in/move-out process.
• Employ or contract on-site management and engineering personnel.
• Manage the development of the Quality Tenant Service program.
• Supervise employees in accordance with company policies and applicable laws.
• Auxiliary: Perform any other duties or tasks assigned.

Requirements

• Strong communication skills, both written and verbal, as well as organizational skills.
• Capable of providing constructive solutions and working effectively in a team or independent setting.
• Proficiency in Microsoft Office and client focus are important skills to have.
• Real Estate License is required within six (6) months of starting your position and must be maintained throughout your employment with JLL.
• Education/Training: Bachelor's degree
• Years of relevant experience: Minimum of seven (7) years of commercial real estate or property management experience
• Minimum of three (3) to four (4) years of experience managing a team of three (3) or more people
• Communication Skills: Ability to read, analyze, and interpret legal documents, business periodicals, professional journals, technical procedures, or government regulations. Ability to effectively present information and respond to questions from various stakeholders.
• Mathematical Skills: Ability to perform calculations related to discounts, interest, commission, prorations, percentages, rent, and financial statements. Possesses financial and accounting acumen.
• Reasoning Ability: Strong problem-solving skillsAbility to define problems, collect data, establish facts, and draw valid conclusions. Capability to work with limited standardization and interpret instructions effectively.
• Strategic thinking and implementation orientation
• Other Skills and Abilities: Proficient in Microsoft Office and other required software programsFamiliarity with various budget applicationsAbility to travel within the local region.
• Self-starting and multitasking capabilities
• Works effectively both independently and as part of a team
• Client-focused approach

Qualifications

• LEED AP/Accreditation is preferred.