Assistant General Manager

About Us

At Hospitality America, winner of Top Workplaces USA, we provide hospitality management services across all aspects of hotel management and operations through a principled approach guided by our values, which we call P.E.A.C.H.:

• PASSIONATE – Passionate with the spirit to serve.
• EXCELLENCE – Committed to excellence that inspires results.
• ADAPTABLE – Adjust, adapt, and overcome.
• COMMUNITY – Creators of a collaborative community invested in growth.
• HUMBLE – Humble, trustworthy, and transparent.

Our people are the core to our success; therefore, we invest in employee training and development to ensure our communities and team members can thrive.

Responsibilities

• Inspire, coach, and motivate a diverse team to deliver exceptional guest experiences.
• Foster a collaborative and inclusive work environment where employees feel valued and empowered.
• Understand team members’ strengths and career aspirations, acting as a mentor and helping to grow everyone.
• Establish and maintain high operational standards in all areas, including housekeeping, front desk, food and beverage, and facilities management.
• Conduct and/or participate in required meetings, including but not limited to, Daily Operations Stand Up, Business Review, Revenue Strategy, Budget Planning, and weekly Staff/Executive Committee meetings.
• Oversee day-to-day hotel operations to ensure seamless guest services and efficient workflows.
• Accurately forecast revenues/expenses based on changing market positions to meet Flex/Flow margins.
• Implement strategies to enhance revenue generation, cost control, and operational efficiency.
• Actively engage in the local community to further increase brand/product awareness via approved memberships, charitable activities, and business community/networking events.

Requirements

• Previous experience in hotel management or a related field, with a demonstrated track record of success.
• Strong leadership skills, with the ability to inspire and motivate a diverse team.
• Exceptional organizational and problem-solving abilities.
• Excellent communication and interpersonal skills.
• A passion for the hospitality industry and a commitment to delivering outstanding guest experiences.
• Knowledge of industry trends, best practices, and emerging technologies.
• Flexibility to work in a dynamic and fast-paced environment.

Physical Demands

• Must be able to stand for prolonged periods of time.
• Must be able to lift up to 50 pounds.
• Must be able to navigate various departments of the organization’s physical premises.

Benefits

• Competitive salary and bonus.
• Medical, dental, and vision coverage.
• Paid holidays and vacation time.
• 401k Retirement Plan.
• Top-notch training and growth opportunities.