Assistant General Manager

About the role

The Assistant General Manager reports to the General Manager. This position is responsible for assisting with all operational phases of the property to ensure customer satisfaction, fiscal stability and good physical condition. They will assist the General Manager in all actions that involve and/or influence the property, accept rent and follow up on delinquencies, post rent and miscellaneous income receipts, make bank deposits daily when receipts are on hand, post and follow up on NSF checks, handle evictions and NSF warrants, turn over bad debts for collection, report income collection to the Property Accountant, assist with leasing activities and resident relations, answer telephones as needed, plan and direct social activities as needed, inspect move-outs and schedule units for turnkey as directed, verify that information on move-in and renewal leases agrees with information entered into the computer, follow up on service requests and perform call backs, verify completion and accuracy of Weekly Leasing Reports, act as the primary record keeper of income and expense information to the computer, pay property level bills and forward cash disbursement journals to the Property Accountant, verify that invoices paid correspond to purchase orders issued and submit properly coded invoices, update and post security deposits; process security deposit refunds and forfeitures, general maintenance, audit and filing of property records.

Responsibilities

• Aid in all operational phases of the property to ensure customer satisfaction, fiscal stability and good physical condition
• Avoid delinquent rent payments by accepting rent and following up on them
• Deposit receipts daily and follow up on NSF checks
• Handle evictions and NSF warrants
• Report income collection to the Property Accountant
• Aid in leasing activities and resident relations
• Answer telephones as needed
• Plan and direct social activities as needed
• Inspect move-outs and schedule units for turnkey as directed
• Verify lease information and follow up on service requests
• Pay property level bills and forward cash disbursement journals to the Property Accountant
• Ensure invoices are properly coded and submitted
• Update and post security deposits; process security deposit refunds and forfeitures
• Perform general maintenance, audit and file property records

Requirements

• At least a Bachelor's degree or equivalent combination of education and experience
• Accredited Residential Manager (Institute of Real Estate Management) or Certified Apartment Manager (Building Owners and Management Association) certification is preferred
• Valid driver’s license and current automobile insurance
• Proficiency in Microsoft Word, Excel and Outlook
• Knowledge of Entrata is preferred

Skills

• Strong communication and customer service skills
• Ability to operate in a fast-paced environment

Benefits

There are no specific benefits mentioned in this job posting.

Pay

Details on pay are not specified in this job posting.

Schedule

Details on the schedule are not specified in this job posting.