Assistant General Manager (AGM)

Key Responsibilities

• Assist the General Manager in daily hotel operations
• Supervise department heads and ensure operational standards are maintained
• Monitor guest satisfaction, online reviews, and service recovery processes
• Support hiring, training, scheduling, and employee performance management
• Ensure compliance with Marriott brand standards, SOPs, and hotel policies
• Conduct property inspections and oversee maintenance and FF&E conditions
• Support budgeting, audits, inventory control, and business planning
• Cook up with sales teams for corporate business opportunities and guest relations
• Provide leadership, guidance, and operational support across all hotel departments
• Maintain strong communication with ownership, management, and hotel staff

Requirements

• Marriott full-service hotel experience required
• Strong leadership and hotel operations background
• Excellent communication, problem-solving, and team management skills
• Ability to work flexible schedules including weekends and holidays
• Bachelor’s degree or diploma in Hotel Management or related field preferred
• 5-10 years of hospitality industry experience required
• Minimum 3-4 years of experience as Assistant General Manager, Executive Assistant Manager, or similar leadership role preferred