Assistant General Manager (AGM)

About the Role

The Assistant General Manager will support the General Manager in leading a team dedicated to delivering an excellent customer experience and driving revenue growth. This role is an extension of the General Manager, overseeing all operations in their absence, including shared oversight of CLUB4 operations. The Assistant General Manager will focus on providing superior customer service, establishing community partnerships, driving membership sales, and hiring, coaching, and developing staff within operational budgets.

Responsibilities

• Support the General Manager in achieving targeted results in financial sustainability, customer satisfaction, revenue/sales performance, and financial returns.
• Oversee daily operations, ensuring a welcoming atmosphere for members, prospective members, and guests.
• Assist in maintaining superior customer service guidelines and provide support to staff for growth and skill development.
• Collaborate with the General Manager and Regional Manager to address issues involving employees and members.
• Actively promote Club4Fitness within local communities and ensure accurate and timely daily deposits.
• Monitor compliance with policies, procedures, and organizational standards, including inventory and payroll management.
• Ensure the facility is clean, well-maintained, and able to pass inspections.
• Schedule and reassign staff personnel to meet Club needs in the absence of the General Manager.
• Maintain confidentiality of proprietary and sensitive information.
• Manage team members to ensure strong communication and provide an inviting experience for members and prospective members.
• Perform sales duties, including making phone calls to prospective members and contributing to overall sales numbers.

Qualifications

• Hardworking, goal-oriented, enthusiastic, and energetic with a solid work ethic and strong decision-making skills.
• Self-starter with the ability to take initiative and work with minimal direction and supervision.
• Basic computer, math, and communication skills.
• Superior customer service skills, preferably in the fitness industry.
• Solid supervisory, diplomacy, and listening skills.
• Detail and results-oriented with a high degree of professionalism and organizational skills.
• Strong communication, problem-solving, time management, and analytical skills.
• Ability to effectively manage multiple priorities in a rapidly changing environment.
• Demonstrated ability to work both autonomously and collaboratively within teams.
• Working knowledge of purchasing/sales web-based programming and fitness software utilized by Club4Fitness.
• Proficiency in Microsoft Office Suite.
• Desire to learn and manage Club operations, maintaining responsibilities over Club operations personnel in the absence of the General Manager.

Requirements

• Some supervisory or leadership experience in a high-level customer service industry, preferred.
• High School Diploma or equivalent (GED) required; 2- or 4-year degree or four years of supervisory experience preferred.
• CPR/AED certification required.

Reasonable accommodations may be possible to enable individuals with disabilities to perform the essential functions.