Assistant General Manager (AGM)
About the role
Pret US is at a defining moment. Backed by substantial investment and strategic commitment, we are not simply operating; we are transforming a beloved brand in the American market. With a newly established US Board and an entirely rebuilt senior leadership team, we are assembling exceptional talent to drive this ambitious vision forward. This is an opportunity to join a winning team built on an ownership mindset, rapid learning, bias for action, and competitive drive. Our ideal candidates are resilient, flexible, comfortable with ambiguity, and data-driven. We are seeking leaders who thrive in dynamic, high-stakes environments and are energized by the challenge of building something remarkable. As part of the Pret US team, you will work directly with seasoned leaders who understand turnarounds, scaling operations, and delivering results. If you are driven to exceed ambitious goals, make bold decisions, and build a brand that matters, this is where you belong. Join us in writing the next chapter of Pret in America.
As an Assistant General Manager at Pret, you are a key leader within the shop that ensures we deliver strong operational performance and exceptional guest experiences. You help oversee day-to-day shop operations including staffing, scheduling, food production, and guest service while ensuring the shop runs efficiently, safely, and in alignment with Pret’s standards. Assistant General Managers lead from the front. When the shop gets busy, you are on the floor supporting the team, coaching in real time, and ensuring guests receive the warm, fast, and personal service Pret is known for. You also play a critical role in developing team members and preparing the next generation of Pret leaders.
Responsibilities
- Drive strong transaction growth and operational efficiency
- Analyze performance trends and take decisive action to improve results
- Operate with urgency to close performance gaps and deliver against targets
- Assist in recruiting, hiring, and onboarding Shop Leaders and team members
- Foster a culture of accountability, teamwork, and positive energy within the shop
- Identify and develop future leaders to build a strong internal bench
- Model Pret’s standards of hospitality on the shop floor
- Create a consistently warm, fast, and personal guest experience
- Coach in real time to improve service behaviors and guest engagement
- Resolve guest concerns professionally and efficiently
- Ensure strict adherence to Pret’s recipes, food preparation standards, and product specifications
- Maintain high-quality, fresh food production throughout the day, minimizing waste while protecting availability
- Monitor waste and variance reporting, taking corrective action to improve forecasting accuracy
- Ensure full compliance with company policies, food safety, and health & safety regulations
- Maintain exceptional cleanliness and operational standards
- Learn how to analyze historical data, sales trends, and upcoming promotions to optimize production levels
Qualifications
- 3+ years of management experience or equivalent leadership experience in restaurant, retail, or hospitality environments
- Experience supporting operational