Assistant Front Office Manager ** Extra Wellness Day Off Each Month!

The Assistant Front Office Manager oversees the front office staff, cash control for agents, staffing needs, and guest services. Additional responsibilities may include training, staff development, and scheduling.

About the role

Located in a landmark building constructed in 1890, Hyatt Regency Cleveland at The Arcade provides a historic hotel experience with convenient access to downtown Cleveland. The hotel offers 293 rooms and 14,000 square feet of meeting and event space and attracts guests for all occasions, ranging from business travelers to sports fans to wedding parties.

Responsibilities

• Oversight of the front office staff
• Cash control for agents
• Staffing needs management
• Guest services provision
• Additional responsibilities may include training, staff development, and scheduling
• Monthly Wellness Day for salaried operational managers

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment
• Refined verbal and written communication skills
• Minimum of one year previous front office supervisory experience preferred