Assistant Food and Beverage Operations Manager

Job Summary

Assists with supervising food and beverage/culinary daily operations. Responsibilities include ensuring guest and employee satisfaction while maintaining the operating budget. Ensures standards and legal obligations are followed.

Candidate Profile

Education and Experience - High school diploma or GED; 3 years experience in the food and beverage, culinary, or related professional area. - OR - 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the food and beverage, culinary, or related professional area.

CORE WORK ACTIVITIES

Assisting in Managing Day-Today Operations

- Assists in the ordering of F&B supplies, cleaning supplies and uniforms. - Supervises daily F&B shift operation and ensures compliance with all F&B policies, standards and procedures. - Supports and supervises an effective monthly self inspection program. - Operates all department equipment as necessary and reports malfunction. - Supervises staffing levels to ensure that guest service, operational needs, and financial objective are met. - Encourages and builds mutual trust, respect, and cooperation among team members. - Develops specific goals and plans to prioritize, organize, and accomplish your work. - Celebrates and fosters decisions that result in successes as well as failures. - Communicates areas that need attention to staff and follows up to ensure understanding. - Coordinates cleaning program in all F&B areas (including General clean), identifying trends and making recommendation for improvements. - Follows property specific second effort and recovery plan. - Stays readily available/ approachable for all team members. - Demonstrates knowledge of the brand specific service culture.

Ensuring Exceptional Customer Service

- Provides services that are above and beyond for customer satisfaction and retention. - Serves as a role model to demonstrate appropriate behaviors. - Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. - Takes proactive approaches when dealing with guest concerns. - Sets a positive example for guest relations. - Stays readily available/ approachable for all guests. - Reviews comment cards and guest satisfaction results with employees. - Responds in a timely manner to customer service department request.

Additional Responsibilities

- Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person. - Analyzes information and evaluates results to choose the best solution and solve problems. - Performs hourly job function if necessary. - Extends professionalism and courtesy to team members at all times. - Comprehends budgets, operating statements and payroll progress report.