Assistant Food and Beverage Operations Manager

Job SUMMARY

Assists with supervising food and beverage/culinary daily operations. Responsibilities include ensuring guest and employee satisfaction while maintaining the operating budget. Ensures standards and legal obligations are followed.

CANDIDATE PROFILE

• Educational and Experience Requirements:
  • High school diploma or GED; 3 years experience in the food and beverage, culinary, or related professional area.
  • 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the food and beverage, culinary, or related professional area.

CORE WORK ACTIVITIES

• Assisting in Managing Day-Today Operations:
  • Orders F&B supplies, cleaning supplies and uniforms.
  • Supervises daily F&B shift operation and ensures compliance with all F&B policies, standards and procedures.
  • Supports and supervises an effective monthly self-inspection program.
  • Operates all department equipment as necessary and reports malfunction.
  • Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.
  • Encourages and builds mutual trust, respect, and cooperation among team members.
  • Develops specific goals and plans to prioritize, organize, and accomplish work.
  • Communicates areas that need attention to staff and follows up to ensure understanding.
  • Coordinates cleaning program in all F&B areas (including General clean), identifies trends and makes recommendations for improvements.
  • Follows property-specific second effort and recovery plan.
  • Stays readily available/approachable for all team members.
  • Demonstrates knowledge of the brand-specific service culture.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and retention.
• Serves as a role model to demonstrate appropriate behaviors.
• Manages day-to-day operations, ensuring the quality, standards, and meeting the expectations of the customers on a daily basis.
• Takes proactive approaches when dealing with guest concerns.
• Sets a positive example for guest relations.
• Stays readily available/approachable for all guests.
• Reviews comment cards and guest satisfaction results with employees.
• Responds in a timely manner to customer service department requests.

Additional Responsibilities

• Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
• Analyzes information and evaluates results to choose the best solution and solve problems.
• Performs hourly job functions if necessary.
• Extends professionalism and courtesy to team members at all times.
• Comprehends budgets, operating statements, and payroll progress reports.