ASSISTANT F&B MANAGER – CASUAL DINING | CAZ

About the Role

Under the direction of the Restaurant Manager or Assistant F&B Director – Casual Dining, assists in the management and operation of a food and/or beverage outlet in the Food and Beverage Department. Outlets include:

• Blue Coyote Café and Cantina
• Room Service
• Black Fig
• Resort Pools
• Poker
• Bingo Salt River Café
• The Coffee Station
• Sports Bar
• Taqueria
• Willows Restaurant
• Eagles Buffet

Directly manages Lead Restaurant, Dining and Beverage Supervisors who, in turn, manage support staff. Responsible for the overall direction, coordination, and evaluation of these units.

Leadership & Community Development

Actively supports Enrolled Community Members (ECMs) of the Salt River Pima-Maricopa Indian Community (SRP-MIC) through the Pathways to Success Program, designed to provide ECMs with quality casino work experience, educational opportunities, and leadership preparation. Responsibilities include:

• Program Awareness and Communication: Maintain up-to-date knowledge of Pathways to Success programs and ensure ECMs are informed about relevant opportunities.
• Mentorship and Coaching: Actively mentor ECMs, offering guidance on career pathways and facilitating connections to additional coaching resources.
• Resource Allocation: Allocate time and budget to support ECMs’ participation in developmental activities, such as courses, certifications, or conferences.
• Development Planning: Collaborate with ECMs to create and regularly review individual development plans, setting measurable goals and tracking progress.
• Barrier Removal: Identify and address obstacles that may hinder ECMs’ career growth, advocating for their needs within the organization.

Responsibilities

• Ensures excellent customer service for every guest, every time; resolves guest complaints and interacts with customers regularly.
• Ensures compliance with state and departmental sanitation and personal hygiene requirements.
• Executes Food and Beverage department policies and procedures.
• Provides supervision and support for all employees in the department, ensuring hiring practices, disciplinary actions, and employee expectations align with company policies.
• Reviews supply inventory reports and orders necessary items.
• Verifies validity of casino complimentary slips and assembles work schedules.
• Establishes and administers training programs in conjunction with the Manager.
• Oversees outlets in the absence of the Manager.
• Prepares and coordinates periodic performance evaluations of personnel.
• Maintains and instructs assigned personnel on safety and health standards, policies, and procedures.
• Ensures designated work areas, flatware, glassware, dinnerware, and other serving items are free from hazards (e.g., chips, breaks, liquid on the floor).
• Hires and trains Tribal Members consistent with the casino’s Community and Indian Preference guidelines.
• Maintains a work schedule as required by management, making oneself available based on business needs.
• Completes job responsibilities and performance objectives in a timely and effective manner.
• Fosters a cooperative and harmonious working climate among all company employees.
• Keeps Restaurant/Beverage Manager and Assistant F&B Director informed of all issues, taking prompt corrective action or suggesting alternative courses of action.
• Maintains up-to-date knowledge of PCI (Payment Card Industry) Compliance requirements through annual training and enforces regulations to protect cardholder data.
• Enforces all applicable regulations under the Code of Federal Regulations, Title 31, Chapter X, including reporting suspicious activity of customers or employees.
• Attends annual Title 31/Anti-Money Laundering training as required.

Requirements

• High school diploma or GED required.
• Minimum 5 years of high-volume restaurant experience.
• At least 2 years of supervisory experience.
• POS experience strongly preferred; InfoGenesis POS system experience a plus.
• Knowledge of Arizona State Liquor Laws (Title 4) and/or Arizona Alcohol Awareness certification preferred.
• Must possess a Maricopa County Food Handler's Card.
• Proficient PC skills, including Microsoft Office, timekeeping/payroll systems (UKG preferred), and inventory/purchasing systems (SWS preferred).

Skills

• Ability to multitask and handle pressure.
• Strong problem-solving skills.
• Outgoing, self-disciplined, with initiative and leadership abilities.
• Excellent communication skills for managing a diverse staff.
• Ability to read, write, speak, and understand English.

Physical Demands

• Regularly required to walk; use hands and fingers to handle or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell.
• Must regularly lift and/or move up to 25 pounds.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment

• Regularly exposed to secondary smoke.
• Noise level in the work environment is usually moderate to loud.