Assistant Director - Transfer Student Services Center

Essential Duties & Responsibilities

• Lead the operations of the Transfer Student Services Center, including:
• Oversee the evaluation of incoming freshman and transfer transcripts and ensure accurate transfer credit processing.
• Maintain transfer credit policies, course equivalencies, and articulation practices that support student enrollment and academic progression.
• Develop and implement operational processes that enhance efficiency, accuracy, and student service.
• Support transfer recruitment and enrollment growth initiatives, including:
• Collaborate with Admission staff to develop and execute strategies that increase transfer enrollment.
• Participate in recruitment events, presentations, and outreach activities for prospective students and partners.
• Conduct occasional off-campus visits to strengthen relationships and support recruitment and retention efforts.
• Manage transcript technology and enrollment management systems, including:
• Oversee the implementation and optimization of AI-powered transcript evaluation tools and related technologies.
• Manage transfer credit platforms, including Edvisorly and other enrollment management systems.
• Evaluate system performance and recommend process improvements that support operational effectiveness.
• Serve as a lead resource and for the Incoming Transfer Student Advisor, providing guidance on transfer credit evaluation, student support strategies, and Transfer Center operational processes.
• Foster collaboration, consistency, and continuous improvement across transfer student services while supporting the Advisor's professional development and overall effectiveness.
• Collaborate with campus partners to support student success, including:
• Work closely with Academic Affairs, Advising, the Registrar, Financial Aid, and other departments to facilitate student enrollment and progression.
• Aid current and prospective students with transfer credit inquiries and course equivalency guidance.
• Support cross-functional initiatives that enhance the transfer student experience and retention.
• Contribute to short and long-term unit and University strategic goals and objectives.

Qualifications

• Bachelor’s degree required.
• Minimum two years of experience in transfer services, registrar operations, or a related higher education field.
• Superior writing and communication skills essential.
• Ability to manage and organize multiple projects simultaneously is absolutely necessary.
• Experience leading initiatives in a fast-paced, goal-driven environment and monitoring operational effectiveness is preferred.
• Strong computer skills using relational databases and Microsoft Office applications, particularly Excel, are required.
• Experience using Ellucian Colleague, Slate, Edvisorly, AI-powered technologies, and other enrollment management systems is strongly preferred.
• Excellent interpersonal communication skills and the ability to work effectively on committees, project teams, and across departments.
• Strong analytical ability, creativity, organizational skills, and attention to detail required.