Assistant Director, Student Admissions

Mass General Brigham relies on a wide range of professionals to advance our mission as a not-for-profit supporting patient care, research, teaching, and community service. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us.

About the role

Assist prospective students through the application process, confirming they are applying to the right program for them. Directly answer prospective student questions, with faculty support only where appropriate. Identify and follow through on stalled applications. Congratulate acceptances and work to secure deposits by answering questions and/or directing questions to program leadership only where appropriate. Staff programmatic events/webinars or grouped programmatic public speaking events.

Responsibilities

• Manage all admissions-related advising through email, meetings, and by phone focusing on the application submit through final enrollment stage of the funnel (including acceptance and deposit).
• Cultivate and build relationships with prospective students through counseling and provide a high-level of customer service.
• Establish linkages between inquiries and applicants to academic departments, admissions staff, and other IHP departments when appropriate and based on programmatic frameworks.
• Problem-solve all student-specific issues related to the application process, focusing on accepted student questions directly impacting yield rate.
• Organize and participate in outreach events, campus tours, and information sessions (virtual and in person) to support the enrollment funnel.
• Responsible for direct student recruitment and yield activities to support enrollment goals and growth while aligning with a centralized admissions model.
• Meet or exceed KPIs as outlined below and weekly productivity metrics as determined by admissions leadership and SLAs, updated annually.
• Staff programmatic events/webinars or grouped programmatic public speaking and student recruitment events.
• Consistently meet or exceed student satisfaction and customer service measures.
• Maintain accurate applicant records within admissions and CRM systems, monitor recruitment metrics, and contribute to enrollment reporting, forecasting, and continuous process improvement initiatives.

Key Performance Indicators

• Application Completion Rate
• Accept to deposit rate (Yield)
• Event Metrics: Attendance and event intended outcomes (application completion, or yield rate)
• Meet or Exceed Enrollment goals for designated programs

Requirements

• Bachelor’s Degree in Higher Education Administration or a related field of study (required).
• 3-5 years of experience in student admissions or academic administration.
• This role requires regular travel to recruitment events and partner locations. Candidates must have reliable transportation and be able to travel independently throughout the assigned territory.

Skills

• Strong understanding of admissions processes, policies, and best practices.
• Excellent communication and interpersonal skills to engage effectively with applicants, staff, faculty, and community members.
• Ability to analyze data and use insights to optimize admissions strategies.
• Proficiency in organizational and time management skills to handle multiple competing priorities.
• Commitment to promoting a fair and equitable admissions process.
• Problem-solving skills to address applicants and accepted student challenges in a dynamic environment.
• Strong interpersonal communication skills (including public speaking skills).
• Experience working with CRM platforms, student information systems, and centralized application systems (preferred).
• Experience presenting to diverse audiences and facilitating recruitment events (preferred).
• Experience supporting enrollment growth initiatives and managing prospective student pipelines (preferred).

Schedule

• Scheduled Weekly Hours: 40
• Work Shift: Day (United States of America)
• Remote Type: Hybrid
• Work Location: 100 First Avenue

Pay

Pay Range: $58,136.00 - $84,656.00/Annual

At Mass General Brigham, base pay is determined by skills, relevant experience, education, certifications, and other essential factors. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums, bonuses, and recognition programs.