Assistant Director, Admissions

Principal Duties

• Recruiting
• Successfully recruit new students for assigned programs at The Chicago School, serving as their primary point of contact throughout the admissions process.
• Complete a high level of outbound calls each day to reach prospective students. Inquiries will be assigned, and Senior Admissions Representatives are expected to complete calls in accordance with established scripts and policies in a timely manner.
• Respond to all new student inquiries quickly and maintain consistent communication with all assigned prospective students throughout the admissions process.
• Conduct telephone-based, virtual, and in-person consultations to qualify prospective students, explain available academic programs, advise them on admission requirements, and ensure that all admission paperwork is completed properly.
• Provide superior customer service to students through the entire admission process.
• Management
• Effectively maintain Salesforce database through inquiry management, proper documentation, logging of calls and activities, and a purposeful contact strategy.
• Independently produce accurate applicant and inquiry reports, including forecasts.
• Positively and professionally represent the university through telephone-based, virtual, and in-person meetings and events.
• Serves as admissions point of contact and supports supervisor in attending and facilitating meetings.
• Train Representatives on product knowledge, technology, best practices in the admissions process, and other areas to improve new student recruitment.
• Develop admissions related messaging and content for training and student facing purposes.
• Aid supervisor in assessing Representative performance.

Minimum Qualifications

• A Bachelor’s degree from an accredited college or university.
• A minimum of 3 years of experience in admissions, with a minimum of 1 year of experience at a Senior Admissions Representative level or higher.
• Strong communication and listening skills.
• Computer skills including experience using customer relationship management systems and the ability to learn new systems quickly.

Preferred Qualifications

• A Master’s degree from an accredited college or university.
• Demonstrated leadership experience.

Compensation & Benefits

This opportunity is budgeted at $56,000 to $61,000 base compensation. Additional compensation factors may impact total compensation. To learn more about our competitive benefits and additional rewards, including generous paid time-off, medical and dental insurance coverage, life and disability insurance, retirement plan with employer contribution, multiple flexible spending accounts, tuition reimbursement, click the link below.

Learn More

The Chicago School is an Equal Opportunity Employer. Please note: For the protection of faculty, staff, students, and all who enter our facilities, The Chicago School strongly recommends that all employees are fully vaccinated for COVID-19 per CDC guidance.