Assistant Director, Regional Office.

About the role

The Assistant Director oversees Regional Office operations to ensure timely, accurate, and efficient delivery of veterans’ benefits in alignment with national policies and VBA/VA leadership priorities.

Responsibilities

• Develops, implements, and monitors Regional Office policies, procedures, and performance standards, ensuring compliance with VBA directives and consistent service delivery across business lines.
• Analyzes operational and program performance data, identifies gaps, directs corrective actions, and ensures follow-up to improve quality, timeliness, cost efficiency, and customer satisfaction.
• Leads strategic planning and resource management, including short- and long-term goal development, resource needs assessment, and effective allocation of personnel, budget, and equipment.
• Evaluates organizational structure and workload trends, recommending and implementing changes to meet evolving program and business requirements.
• Provides executive oversight of human resources functions, including position management, staffing decisions, performance management, labor-management relations, and escalation of employee relations matters.
• Ensures effective management of Regional Office financial resources, including budget formulation, execution, and oversight while ensuring compliant and efficient use of funds.
• Represents the Regional Office in internal and external engagements, maintaining strong stakeholder relationships and supporting initiatives that advance VA programs, organizational culture, equal employment opportunity principles, and workforce inclusivity.

Requirements

• U.S. Citizenship required.
• Selective Service Registration required for males born after 12/31/1959.
• One year of specialized experience equivalent to at least the GS-14 grade level in a Regional Office, VA business line, Veterans Integrated Service Network, or similar large, complex organization, demonstrating:
  • Management or direction of program operations delivering benefits or services to veterans or comparable populations.
  • Establishment of priorities, determination of resource needs, and allocation of staff and funds to meet program objectives.
  • Direction or coordination of personnel management actions such as hiring, performance management, labor/employee relations, organizational changes, or workforce planning.
  • Conduct or oversight of complex program reviews, operational assessments, compliance reviews, or performance evaluations.
  • Monitoring and control of program effectiveness, including analysis of policies, directives, procedures, and organizational goals to identify improvement needs.
  • Representation of organizational leadership with internal and external stakeholders, including participation on committees, workgroups, or interagency engagements.
  • Leadership of cross-functional teams or subordinate supervisors/managers to resolve operational issues, improve performance, or implement new policies or processes.
• Completion of a 1-year probationary period.
• Subject to a Public Trust–High Risk background investigation.
• May be required to serve a supervisory probationary or trial period.
• Designated and/or random drug testing may be required.

Qualifications

• For current/former Federal employees: must meet time-in-grade requirements by the closing date (GS-15: 52 weeks at GS-14).
• No educational substitution at this grade level.

Benefits

Eligibility for benefits depends on position type and full-time, part-time, or intermittent status; contact the hiring agency for details.

Schedule

Full time, Monday through Friday. Situational (ad hoc) telework only; routine or recurring telework not authorized. Not a virtual position.