Assistant Director, Referral Development

Job Summary

Referral Development is responsible for delivering volume targets through growth and development of new and existing inpatient referral sources, ensuring an expedited process for referred patients to receive services and CSH programs, forming, identifying, negotiating, and managing strategic relationships with new and existing customers to meet the volume and census objectives of the organization, providing leadership and direction to Inpatient PreAdmissions and Referral Development, ensuring that unit department division is in compliance with all applicable policies, laws, and regulations.

Qualifications

• RN, BS in related field
• Masters in related field an asset
• Minimum three years experience in pediatric rehab and referral development or 3 to 5 years pediatric experience medsurg preferred and 3 to 5 years management related capacity a plus
• Excellent customer service and communication skills
• A solid understanding of private and government payors preferred
• In depth experience and knowledge of above for at least 3 to 5 years

Essential Functions

• Oversee, design, develop and implement strategic initiatives to achieve organization volume goals
• Identify new growth opportunities and develop appropriate plans for execution, including all relevant internal and external stakeholder consultation
• Develop and maintain key leader relationships, both internally and externally
• Positively interact with and influence key leaders to impart program knowledge and strategic direction
• Maintain high level of communication and feedback with both internal and external key stakeholders to ensure appropriate alignment of strategy to in-field deliverables
• Create innovative approaches to target referral sources to promote enthusiasm for CSH
• Provide for a smooth and efficient pre-admission admission process from referral to admission
• Develop and implement a system-wide outreach strategy in accordance with the organizational plan
• Expand the reach of Childrens Specialized Hospital to new providers
• Increase numbers of inpatient referrals from providers and referral sources
• Excellence in verbal and written communication
• Ability to present CSH services and communicate impactfully
• Visit acute care facilities and travel
• Able to research and analyze market share and competition
• Identify and effectively communicate and address points of delay and frictions impacting referrals
• Multiple an varied environments including but not limited to hospital pediatric floor, office, conference, community events, patient and family facing
• Able to commute regionally with marketing materials as needed
• Work Contact Group Additional Responsibilities
• Physicians, including but not limited to pediatricians, intensivists, neonatologists, trauma depts, community pediatricians, case managers acute care facilities, insurance companies referral sources, hospital staff, parents, DYFS, and other government agencies
• Able to respond to needs of internal staff and external customers

Benefits and Perks

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short & Long Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!