Assistant Director of Volunteer Engagement

Essential Duties and Responsibilities

• Develop and implement overall strategy for the volunteer program which reflect the mission of the organization.
• Assess the potential for volunteer engagement within the various internal departments.
• Assess opportunities and needs for volunteers organization-wide.
• Develop innovative opportunities for volunteer service throughout the organization.
• Develop an annual departmental strategy in line with the long term goals of the organization.
• Promote the volunteer program and significantly grow volunteer participation through public presentation volunteer projects, and other events.
• Develop a budget and implementation plan for the volunteer program activities.
• Congduct ongoing evaluation of the programs and services delivered by volunteers and implement improvement as necessary.
• Develop, administer, and review policies and procedures which guide the volunteer programs and services, and reflect the overall values of the organization.
• Reporting to upper management about the status of ongoing projects and campaigns to ensure that they are progressing according to schedule and achieving desired results.
• Oversee the performance of each volunteer team member ensuring that they are meeting their goals and standards of performance.
• Assess and update existing programs, policies, and procedures.
• Development of key performance indicators around volunteer engagement within the organization.
• Interviewing, hiring, and overseeing the onboarding and training of employees and volunteers.
• Resolve issues and complaints related to volunteer engagement from volunteers and staff.
• Engage and participate in discussions and planning with executive and senior leadership.
• Prepare an annual report on the contribution of the volunteer program to the organization.

Qualifications and Competencies

• Master’s degree in international development, economics, sociology or other relevant disciplines.
• Minimum 10 years of experience in program management in progressively more responsible roles.
• Mastery of humanitarian and development frameworks and standards (CHS, Sphere, OECD-DAC, InterAction, etc.) and prior experience in program design, management, monitoring and evaluation, and in leading full proposal development process for a foundation, non-profit and/or government donor.
• Strong project management, prior experience in managing grants portfolio and ability to handle multiple tasks and deadlines.
• Candidates with work experience in developing countries are preferred.
• Must possess excellent interpersonal/oral communications skills, with the ability to communicate skillfully with external field offices/grantees/ the general public; must possess effective written communications skills.
• Must exhibit strong analytical and problem solving skills.
• Proven leadership ability and change management facilitation skills.
• Proven ability to exhibit cultural competence and sensitivity to work with a wide array of ethnicities.
• Technical proficiency in Microsoft Office and use of databases.
• Ability to travel internationally for field supervision and monitoring visits and for specialized programs’ events and meetings.
• Must be eligible to work in the United States.