Assistant Director of Transfer Operations

About Us

Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 12,000 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values can be found here. The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards.

Job Summary

The Assistant Director of Transfer Operations will lead institutional efforts for admission processing of undergraduate transfer, returning, postbaccalaureate, transient, and auditing students to Augusta University in addition to managing all credit evaluation and articulation for all undergraduate students. Supervising two full-time staff members, the Assistant Director will carefully monitor and direct daily processing, credit evaluation, and decisioning to ensure data integrity/accuracy, timely document review, and quick admission decisions. They must have a commitment to transfer student success and will work closely with University System of Georgia and AU Academic Affairs leaders to ensure a student-first credit transfer approach that aids in meeting enrollment goals and is compliant with system policy.

Responsibilities

• SUPERVISION OF STAFF: Hire, train, supervise, evaluate, and provide ongoing development and mentorship for two full-time Transfer Evaluation Coordinators. Direct staff work to align daily and admission cycle priorities and ensure staff are performing to their highest ability to meet goals and complete tasks/projects in a timely manner. Train to ensure staff are knowledgeable of institutional and departmental updates and priorities
• CREDIT EVALUATION: Manage the evaluation and articulation processes for transfer credit for all degree-seeking undergraduate applicants to the university (includes credit earned from colleges/universities, military service, credit by exam, and prior learning assessment). Serve as the primary contact to and collaborator with Academic Affairs for credit evaluation decisions. Lead efforts to improve technology and communication around transfer credit evaluation and articulation, including the use of Parchment Raptor. Serve as the institutional expert on USG policy regarding transfer credit.
• SERVE AS THE INSTITUTIONAL EXPERT ON USG POLICY REGARDING TRANSFER CREDIT
• PROVIDE EXCELLENT CUSTOMER SERVICE TO PROSPECTIVE AND CURRENT STUDENTS REGARDING CREDIT EVALUATION/ARTICULATION DECISIONS AND POLICY
• ADMISSIONS PROCESSING: Ensure timely intake and review of all materials and decisioning for undergraduate transfer, returning, post-baccalaureate, transient, and auditing students to Augusta University. Monitor the intake of applications and documents by Student Support Specialists for assigned students populations. Maintain data integrity and accuracy for all student files. Develop and monitor reports to find and resolve application and decision discrepancies
• REPORTING AND PROCESS IMPROVEMENT: Provide information for transfer applications and established course equivalencies for internal and external reports and records. Train and update staff and institutional partners on departmental procedures and policies around admission and credit evaluation. Ensure accurate and detailed documentation of policies and processes are maintained and regularly updated.
• OTHER DUTIES: Perform all other duties as assigned. Contribute to the overall success of the Office of Undergraduate Admissions by performing other essential duties and responsibilities as assigned by the supervisor. Serve and actively engage on various institutions, divisions, and unit committees to contribute to overall undergraduate student enrollment, retention, and success.

Required Qualifications

• Master's degree in any field from an accredited college or university and one year of experience in recruitment, marketing, or other higher education fields.
• OR Bachelor's degree in any field from an accredited college or university and two years of experience in recruitment, marketing, or other higher education fields.

Preferred Qualifications

• Master's degree from an accredited college or university, experience working in admissions processing or registrar office, experience supervising full-time staff, familiarity with secondary and postsecondary school systems.

Knowledge, Skills, & Abilities

• Knowledge in Microsoft Office and other computer software/databases, operating systems, and spreadsheets.
• Skills Willingness to learn Slate, Banner, Parchment Raptor, and Degree Works.
• Strong written and verbal communication skills.
• Demonstrated ability to work with a wide range of people and commitment to creating a welcoming environment.
• Demonstrate ability to efficiently and effectively solve problems and initiate and implement projects independently.