Assistant Director of Rooms

Assistant Director of Rooms

The Assistant Director of Rooms oversees all front office and guest service operations, including front desk, concierge, and bell/door associates, ensuring they meet 4/5-star standards. They also ensure the quality and productivity of housekeeping and laundry functions, maintaining the hotel’s appearance, and improving guest experience satisfaction metrics.

• Show year-over-year improvement in associate satisfaction scores throughout the division, including maintaining low turnover and high promotion-from-within ratings.
• Control payroll and direct expenses in line with the budget and varying levels of business using corporate-wide technology and other systems.
• Participate in weekly labor and financial meetings.
• Plan and execute special projects given by the Director of Rooms.
• Daily reviews of operating outcomes (including corrective action if required).
• Maintain high visibility with associates and guests.

Qualifications

• Bachelor's degree or foreign equivalency required.
• Previous experience in all aspects of the Rooms Division (Front Office & Housekeeping) in a 4 - diamond property of similar size and quality for a period of two or more years.
• Experience in forecasting & scheduling, daily reviews and analysis of operating results preferred.
• Proficiency in the use of a computer is necessary (i.e. Microsoft Office Suite).
• Excellent verbal and written communication skills required.
• Strong leadership skills and the ability to nurture managers-in-training.
• Detail-oriented and organized.
• Ability to work closely and communicate with all associates, departments, guests, and clients in a professional manner.
• Highly service-oriented.

Pay

Competitive salary based on experience and qualifications.

Schedule

Full-time position with flexible schedule to accommodate the needs of the hotel and the employee.