Assistant Director of Rooms

About the role

Hyatt Regency Chesapeake Bay is seeking a new Assistant Director of Rooms who demonstrates a growth mindset and ready to grow their career, supporting the Director of Rooms in overseeing the day-to-day operations and performance of Front Office, Housekeeping, Guest Services, Bell, Concierge, and related rooms operations. You will be part of a team that is committed to nurturing curiosity and new skills, and building connections across the organization with stakeholders, colleagues and guests. The ideal candidate brings a strong background in hospitality, a deep understanding of Hyatt standards, and the ability to lead a high-performing team in a refined, high-touch resort environment. The role requires consistent attention to detail, strong colleague development skills, and the ability to uphold the resort’s personalized service culture at every guest touchpoint.

Responsibilities

• Lead and oversee all Rooms Division operations, including Front Office, Housekeeping, Guest Services, Bell, Concierge, and guest arrival/departure experiences.
• Ensure exceptional guest service and seamless operational execution across all rooms-related departments.
• Maintain a strong leadership presence and support a culture of professionalism, personalization, and attention to detail.
• Train, coach, and develop rooms leadership and hourly colleagues to consistently deliver Forbes-level service standards.
• Partner closely with resort leadership to ensure guest expectations are anticipated and exceeded.
• Oversee room readiness, guest satisfaction, room inspections, arrival flow, departure flow, and service recovery.
• Monitor and manage staffing, scheduling, productivity, labor costs, and departmental performance.
• Work collaboratively with Housekeeping and Front Office leadership to maintain cleanliness, efficiency, and guest readiness at all times.
• Partner with Engineering, Spa, Food & Beverage, Sales, and other departments to coordinate guest needs and resort-wide operations.
• Review guest feedback, service trends, quality scores, and operational reports to identify opportunities for improvement.
• Support VIP arrivals, special requests, unique guest experiences, and high-touch service recovery efforts.
• Ensure compliance with resort policies, safety standards, brand requirements, and Forbes service expectations.
• Assist with budgets, forecasts, inventory oversight, and operational planning for the Rooms Division.
• Promote a calm, polished, accountable, and guest-focused work environment.
• Perform other duties and special projects as assigned by resort leadership.

Benefits

• Competitive Salary: $76,200.00 - $99,000.00
• Health Benefits: Medical, dental, and vision insurance starting after just 30 days
• Perks & Discounts: Free and discounted room nights; Friends & family rates at Hyatt properties; Discounts on food and beverage; Exclusive savings on tech, wellness apps, and more (e.g., Apple, AT&T, Headspace)
• Work-Life Balance: Paid time off, including new child leave
• Retirement Support: 401(k) matching (up to 4%) and employee stock purchase plan
• Growth Opportunities: Tuition reimbursement and robust training programs
• Everyday Conveniences: Meal credit for employees

Qualifications

• Previous Rooms Division leadership experience required.
• Previous experience as Director of Rooms, Assistant Director of Rooms, Front Office Manager, Executive Housekeeper, or a comparable hotel leadership role strongly preferred.
• Demonstrated ability to lead multiple departments and coordinate complex resort operations.
• Strong understanding of front office operations, housekeeping, guest services, and luxury guest experience.
• Excellent communication, coaching, and leadership skills.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Ability to build strong relationships with guests, colleagues, and cross-functional teams.
• Strong financial awareness, including labor management, budgeting, forecasting, and productivity control.
• Experience with property management systems, hotel operational systems, and Microsoft Office preferred.
• Ability to work a flexible schedule, including mornings, evenings, weekends, holidays, and business-demand periods.