Assistant Director of Residences

About the role

The Assistant Director of Residences oversees and manages the operations of the residences, providing administrative and managerial support. Key responsibilities include:

• Hiring and training of all Residence team members
• Payroll, scheduling, and performance feedback
• Financial management: annual budget, HOA billing process, resident spend tracking, billing accuracy, and invoice checks
• Handling resident queries and resolving issues
• Day-to-day operations coordination, including resident events and maintenance oversight
• Assisting with new owner orientations and resident recognition efforts
• Developing and implementing profit improvement ideas
• Liaising with hotel/resort departments for service requests
• Managing resident interactions with high levels of hospitality and professionalism
• Leading residential recognition efforts and maintaining homeowner profiles
• Maintaining open communication with hotel/resort leadership for resident engagement
• Producing a monthly spend report for review by key hotel/resort personnel

Requirements

Qualifications for this role include:

• Fluency in English, both written and verbal
• Post-secondary education or equivalent experience in hospitality or related field
• Previous experience in luxury hospitality or residential management preferred
• Strong mathematical, analytical, and business acumen skills

Benefits

At Four Seasons, we offer:

• Competitive wages and a comprehensive benefits package
• A market-leading benefits package including medical, dental, vision, and 401K with employer match
• Paid time off plans starting on the day of hire
• Employee cafeteria available for meals
• Discounted travel and F&B/Spa Services at Four Seasons Hotels and Resorts Worldwide
• Tuition reimbursement
• An opportunity to be part of a cohesive team in an inclusive work environment
• Wellbeing and mental health initiatives
• Embracement and promotion of diversity in our workplace

Schedule & Hours

This is a full-time position with flexibility to work early mornings, weekends, and holidays.