Assistant Director of Patient Access

About the role

The Patient Access Assistant Director at Stony Brook Medicine is responsible for overseeing the operational functions of Patient Access, including Inpatient and Outpatient Registration and Financial Services. They ensure daily operations are maintained according to standards and provide support for facility and departmental issues.

Responsibilities

• Supports the Director, Patient Access Services, in overseeing facility operations of Patient Access.
• Ensures daily operations are maintained according to standard.
• Provides support and resolution for facility and departmental issues.
• Drives operational excellence and efficiency.
• Supports operational activity to improve customer satisfaction and key performance metrics.
• Works with the Director to ensure smooth integration and operational flow among registration and financial verification services, bed control and financial screening.
• Supports efforts to align quality assurance review and financial screening review for efficiency.
• Ensures patient financial responsibility is communicated by staff accurately and professionally and POS payments are collected as appropriate.
• Informs the Patient Access Director of any significant issues impacting the department.
• Manages staffing, recruitment and mentorship of employees.
• Interviews, hires, evaluates and counsels Patient Access staff members for said areas.
• Completes performance evaluations in a timely manner.
• Trains new employees in all aspects of their assigned job.
• Supervises and maintains the productivity of your employees.
• Models visibility and accessibility to departmental leadership and staff, validating compliance and consistency of work flow across locations and shifts.
• Reviews quality of patient registrations and documentation on a daily basis.
• Ensures that policies and procedures are followed and patient accounts are completed in a thorough and timely manner.
• Effectively manages Registration and Financial Services to ensure quality, productivity and customer service.
• Ensures QA systems are being utilized to support registration integrity.
• Implements and promotes excellent employee engagement, customer service, safety and financial goals.
• Works closely and professionally with outside agencies on special projects developed by organizational administration.
• Acts in the capacity of Department Leader in the Director’s absence.
• Serves as the secondary liaison between Patient Access Services and the facility and leads the department in the absence of the Director.

Qualifications

• Bachelor's Degree and minimum of 5 years' experience in a hospital or healthcare revenue cycle administrative and/or supervisory capacity; or in lieu of a Bachelor’s degree, an Associate's Degree and minimum of 7 years of like experience.
• Strong understanding of Revenue Cycle processes.
• Experience in a high-volume registration, scheduling or financial clearance operation in an academic medical center or complex health system.
• Knowledge of Managed Care, Governmental payor requirements.

Preferred Qualifications

• Master’s degree, or Master’s candidate.
• Revenue cycle system conversion or new application implementation experience.
• Experience in identifying and implementing process improvement objectives and workflow redesigns.
• Experience with Oracle, Cerner Millennium registration, patient accounting system.