Assistant Director of Patient Access

Introduction

Do you want to join an organization that invests in you as an Assistant Director of Patient Access? At St. David's North Austin Medical Center, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

Benefits

• Comprehensive medical coverage that covers many common services at no cost or for a low copay.
• Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
• Family support through fertility and family building benefits with Progyny and adoption assistance.

Note: Eligibility for benefits may vary by location.

Job Summary and Qualifications

• Provide a clear understanding to all PTAC staff of what the monthly metric goals are and how the department directly impacts these metrics and share with them what they can do to help improve the statistics/metric.
• Handle all escalated patient and physician concerns to fullest Patient/Physician satisfaction possible.
• Work with leaders in non-PTAC departments to ensure that any new co-workers hired in areas with registration responsibilities have the opportunity to attend the Patient Access training.
• Serve as a liaison between the SSC and facility.
• Inform the Patient Access Director of any significant issues in the Patient Access area (i.e. preregistration delays, pre-authorization back logs, increased time to register patients, etc.).
• Ensure quality review measurements are in place.
• Inform all PTAC and other departments in a timely manner of any Registration process or workflow changes within the HIS system, etc.

Qualifications

• Bachelor's degree in business or related field required. Degree requirement may be substituted by current enrollment in a bachelor's degree program or equivalent work experience with CEO approval.
• Minimum three years’ experience in related area with two of these years being healthcare management experience. Relevant education may substitute experience requirement with SSC Executive approval.

About Parallon

Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.

HCA Healthcare Recognition

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

Company Culture

"Good people beget good people." - Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder We are a family 270,000 dedicated professionals!

Application Information

We are reviewing applications for our Assistant Director of Patient Access opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!