Assistant Director of Mobile Crisis

At Access Services, we know great work starts with real support. From nearly 6 weeks off in your first year to high-quality, affordable health coverage and opportunities to grow, we've built a benefits package that shows we care for our people.

About the role

The Assistant Director of Mobile Crisis will be an experienced behavioral health provider who is humble, hungry, and smart. While supporting the leadership of the Director, this individual will be part of a unified team of Assistant Directors who are challenged to grow leadership, supervisory skills, and crisis management experience. As a critical thinker, this person will be able to prioritize, be flexible, and adaptable. The Assistant Director of Mobile Crisis will have a demonstrated ability to work with and supervise people who are different from them and excel in team development. As Assistant Director of Mobile Crisis, you can help build a team that will have the highest impact on the wellness of our Montgomery County community.

Responsibilities

• Provide assistance with overall management, organization, and daily operational oversight of the program
• Assist with interviews, hiring, and training of crisis workers
• Supervise Crisis Workers on a weekly basis using individual and group supervision methods
• Help ensure compliance by following program standards, Access Services philosophy of care, and established policies and procedures; provide the best care for individuals; maintain regulatory compliance with the state and funders
• Maintain effective communication with the leadership team and promote a cooperative and caring attitude toward others
• Perform telephone counseling on the crisis hotlines and mobile crisis support as needed in a manner that promotes teaching and modeling
• Actively supervise and assist team in the resolution of crisis situations in real time
• Participate in the rotation to maintain off-site crisis management
• Promote Mobile Crisis and Peer Support/Teen Talk Lines programs within the community; carry out public relation functions
• Maintain positive relationships with partners, funders, and licensing bodies
• Travel during work shift to successfully carry out the expectations of this position including attending offsite meetings, providing services in the community, and providing service oversight and supervision

Requirements

• Bachelor's degree required in a related field including human services, behavioral health, special education, psychology, or social work
• Master's degree in a related field preferred
• Two years of related direct crisis experience required or five years experience in mental health services
• Two years of increasing supervisory responsibilities required
• Valid US driver's license for at least two years, not including time with permit
• No serious traffic convictions within the past three years (serious convictions include, but are not limited to, DUI, reckless driving, leaving the scene of an accident, or three or more traffic violations and/or at-fault accidents within that period)
• Access to a reliable vehicle during work hours with valid registration, inspection stickers, and auto insurance

Skills

• Knowledge of the helping relationship, the wellness and recovery system, concepts of therapeutic intervention including brief therapy, family systems therapy, and person-centered planning
• Extensive knowledge of mental illness
• Ability to interact very well with adults and children who may struggle with mental illness, developmental disability, or substance abuse and addiction
• Ability to help individuals make a crisis plan
• Ability to de-escalate crisis situations through telephone counseling and mobile intervention
• Familiarity with the local Montgomery County areas, understanding the county adult and children serving systems, as applicable
• Ability to plan, supervise, and direct the work of others
• Ability to establish and maintain effective working relationships with county and state officials, individuals, their families, and the general public
• Keen ability to exercise judgment and discretion in applying and interpreting laws, rules, and policies governing Access Services
• Ability to communicate well over the telephone and express ideas succinctly, both orally and in writing

Schedule

• Monday–Sunday, 40 hours (four 10-hour shifts) a week
• Varying schedule, including overnight shifts and weekend shifts

Essential Working Conditions / Physical Demands

• Work in a standard office environment
• Utilize desktop computer equipment on a daily basis
• Able to lift or move items associated with sedentary work and light work (exert up to 20 lbs.)
• Routinely travel to offsite locations and regional office locations as necessary
• May require same physical and lifting requirements as an employee who regularly provides direct care should they be needed to assist

Pay

Salary range of $58,000 to $62,000, with rates established by related work experience and education.

Benefits

• Health & Security: Comprehensive medical, dental, vision, and prescription coverage, plus company-paid life insurance, disability protection, and catastrophic sick leave. Access Services covers up to 88% of health premium with many employees paying less than $150/month.
• Time to Recharge: Full-time employees start their first year earning up to nearly 6 weeks of paid time off (20+ PTO days plus 9 paid holidays), with even more time added as you grow your career with us.
• Invest in Your Future: 401(k) with company match, tuition reimbursement program, and access to college tuition discounts.
• Built into the Job: Mileage & toll reimbursement.
• Support Beyond Work: Employee Assistance Program (EAP) with free, confidential resources for you and your family, including:
  • Counseling and emotional support through in-person, telehealth, and text therapy
  • Financial and legal guidance
• Grow With Us: Paid training, ongoing professional development, and opportunities to learn and advance across diverse roles and programs.