Assistant Director of IT Support, Information Technology, Kirk Kerkorian School of Medicine [R0152558]
About the role
The Assistant Director of IT Support provides operational leadership for the Service Desk, Field Support, and Endpoint Lifecycle Management teams at the Kirk Kerkorian School of Medicine at UNLV. This position supports responsive, reliable, and customer-centered IT services for students, faculty, staff, medical professionals, and community members. The role is responsible for setting service expectations, supporting staff development, monitoring performance, and driving improvements that strengthen the overall technology support experience.
Responsibilities
- Provides operational leadership for the Service Desk, Field Support, and Endpoint Lifecycle Management teams.
- Sets service expectations and supports staff development.
- Maintains and monitors performance, and drives improvements that enhance the technology support experience.
- Works closely with the school’s associated clinical practice, UNLV Health, campus partners, and IT colleagues to ensure services are efficient, consistent, and aligned with the needs of the school and UNLV Health.
Requirements
- Bachelor’s degree from an accredited college or university as recognized by the United States Department of Education and/or the Council on Higher Education Accreditation (CHEA).
- Five (5) years of related experience and three (3) years of supervisory/management experience.
- Experience in higher education, medical school, or another professional program.
- Experience managing Service Desk, Field Support, and/or endpoint support services.
- Experience developing and implementing service delivery strategies, operational procedures, and continuous improvement initiatives.
- Experience supervising, coaching, and developing technical support staff and team leads.
Qualifications
- Minimum qualifications include a Bachelor’s degree and five (5) years of related experience and three (3) years of supervisory/management experience.
- Preferred qualifications include five (5) years in management, supervisory and related experience, ITIL Certificate, and Microsoft Fundamentals (MCSE, MOS, etc.).
Skills
- Strong leadership and supervisory skills.
- Effective communication and interpersonal skills.
- Ability to manage multiple projects and prioritize tasks.
- Knowledge of ITIL best practices and Microsoft Fundamentals.
Benefits
Competitive total rewards package including:
- Paid time off, sick leave, and holidays
- Excellent health insurance including medical, dental, and vision
- Comprehensive retirement plans and voluntary benefits programs
- No state income tax
- Tuition discounts at Nevada System of Higher Education (NSHE) schools
- Tuition discounts for spouses, domestic partners, and dependents
- Employee recognition and appreciation programs
- UNLV athletics ticket discounts
- Statewide employee purchase program discounts
- RebelCard discounts on and off campus
- Wellness programming for all UNLV faculty and staff at no cost
- A comprehensive onboarding program, Rebels: Onboard
- Opportunity for career advancements to leadership roles
Pay
$101,700.00–$116,200.00 - unable to offer more than stated salary range.
Schedule
Full-time equivalent 100.0%
How to Apply
Submit a letter of interest, a detailed resume listing qualifications and experience, and the names, email addresses, and telephone numbers of at least three professional references who may be contacted. References will not be contacted until the search chair notifies you in advance.