Assistant Director of IT Support, Information Technology, Kirk Kerkorian School of Medicine [R0152558]

About the role

The Assistant Director of IT Support provides operational leadership for the Service Desk, Field Support, and Endpoint Lifecycle Management teams at the Kirk Kerkorian School of Medicine at UNLV. This position supports responsive, reliable, and customer-centered IT services for students, faculty, staff, medical professionals, and community members. The role is responsible for setting service expectations, supporting staff development, monitoring performance, and driving improvements that strengthen the overall technology support experience.

Responsibilities

• Provides operational leadership for the Service Desk, Field Support, and Endpoint Lifecycle Management teams.
• Sets service expectations and drives improvements that strengthen the overall technology support experience.
• Works closely with the school’s associated clinical practice, UNLV Health, campus partners, and IT colleagues to ensure services are efficient, consistent, and aligned with the needs of the school and UNLV Health.
• Supports responsive, reliable, and customer-centered IT services for students, faculty, staff, medical professionals, and community members.

Requirements

• Bachelor’s degree from an accredited college or university as recognized by the United States Department of Education and/or the Council on Higher Education Accreditation (CHEA).
• Five (5) years of related experience and three (3) years of supervisory/management experience.
• Experience in higher education, medical school, or another professional program.
• Experience managing Service Desk, Field Support, and/or endpoint support services.
• Experience developing and implementing service delivery strategies, operational procedures, and continuous improvement initiatives.
• Experience supervising, coaching, and developing technical support staff and team leads.

Qualifications

• Minimum Qualifications: Bachelor’s degree and five (5) years of related experience and three (3) years of supervisory/management experience.
• Preferred Qualifications: Five (5) years in management, supervisory and related experience, ITIL Certificate, Microsoft Fundamentals (MCSE, MOS, etc.).

Skills

• Strong leadership and communication skills.
• Ability to manage multiple projects and prioritize tasks effectively.
• Experience with ITIL best practices and Microsoft certifications.

Benefits

Competitive total rewards package including:

• Paid time off, sick leave, and holidays
• Excellent health insurance including medical, dental and vision
• Comprehensive retirement plans and voluntary benefits programs
• No state income tax
• Tuition discounts at Nevada System of Higher Education (NSHE) schools
• Tuition discounts for spouses, domestic partners, and dependents

Pay

$101,700.00–$116,200.00 - unable to offer more than stated salary range.

Schedule

Full-time equivalent 100.0%

Application

To apply, submit a letter of interest, a detailed resume listing qualifications and experience, and the names, email addresses, and telephone numbers of at least three professional references who may be contacted. References will not be contacted until the search chair notifies you in advance.