Assistant Director of IT Support, Information Technology, Kirk Kerkorian School of Medicine [R0152558]
About the role
Reporting to the Director of IT Operations, the Assistant Director of IT Support provides operational leadership for the Service Desk, Field Support, and Endpoint Lifecycle Management teams at the Kirk Kerkorian School of Medicine at UNLV. This position supports responsive, reliable, and customer-centered IT services for students, faculty, staff, medical professionals, and community members. The role is responsible for setting service expectations, supporting staff development, monitoring performance, and driving improvements that strengthen the overall technology support experience. The Assistant Director works closely with the school’s associated clinical practice, UNLV Health, campus partners and IT colleagues to ensure services are efficient, consistent, and aligned with the needs of the school and UNLV Health.
Responsibilities
- Provide operational leadership for Service Desk, Field Support, and Endpoint Lifecycle Management teams.
- Set service expectations and monitor performance.
- Support staff development and coach technical support staff and team leads.
- Drive continuous improvement initiatives and implement service delivery strategies and operational procedures.
- Collaborate with UNLV Health, campus partners, and IT colleagues to align services with school and clinical needs.
Requirements
- Bachelor’s degree from an accredited college or university (or equivalent per accepted equivalencies).
- Five (5) years of related experience.
- Three (3) years of supervisory/management experience.
- Experience in higher education, medical school, or another professional program.
- Experience managing Service Desk, Field Support, and/or endpoint support services.
- Experience developing and implementing service delivery strategies, operational procedures, and continuous improvement initiatives.
- Experience supervising, coaching, and developing technical support staff and team leads.
Accepted equivalencies: In lieu of a bachelor’s degree, applicants may qualify with four additional years of relevant experience, or with an associate's degree plus two additional years of relevant experience.
Commitment to diversity, equity, and inclusiveness; support a respectful, positive work environment guided by UNLV Campus Values and Rebel spirit.
Qualifications
- Five (5) years in management, supervisory and related experience (preferred).
- ITIL Certificate (preferred).
- Microsoft Fundamentals (MCSE, MOS, etc.) (preferred).
Benefits
- Paid time off, sick leave, and holidays.
- Excellent health insurance including medical, dental and vision.
- Comprehensive retirement plans and voluntary benefits programs.
- No state income tax.
- Tuition discounts at Nevada System of Higher Education (NSHE) schools.
- Tuition discounts for spouses, domestic partners, and dependents.
- Employee recognition and appreciation programs.
- UNLV athletics ticket discounts.
- Statewide employee purchase program discounts.