Assistant Director of Academic Technology and Learning Support

Responsibilities

• Lead planning and execution for academic technology and online learning initiatives that strengthen teaching, learning, and service delivery in alignment with university priorities.
• Oversee faculty development and instructional design efforts that promote effective use of technology in face-to-face, online, and hybrid courses.
• Lead the development and delivery of holistic training, workshops, and support resources for ITS tools used across the campus community; help faculty, staff, and students build confidence and digital fluency.
• Provide hands-on management and oversight for the development, implementation, and evaluation of online and blended learning experiences, ensuring quality, accessibility, and academic integrity.
• Conduct front-end analysis with faculty to determine academic project needs and coordinate personnel and equipment resources necessary to build and support appropriate solutions; provide guidance to faculty in the selection and use of technologies.
• Develop and maintain user-facing communications, guides, tutorials, and knowledge resources that support self-service, technology adoption, and satisfaction across the campus community.
• Lead proactive client outreach and engagement efforts to promote awareness of ITS services, strengthen relationships with campus partners, and identify opportunities to improve support and service delivery.
• Analyze support trends and user feedback to identify service gaps, recommend improvements, and enhance the effectiveness of academic technology support.
• Supervise and develop staff, fostering a high-performing, customer-focused team culture and ensuring responsive, consistent support for faculty, students, and staff.
• Partner with academic and administrative stakeholders to advance adoption of emerging instructional technologies and strengthen digital fluency across the university.

Qualifications

• Bachelor’s degree in Instructional Technology or a related field and a minimum of five years of experience developing and delivering professional development and technology training for faculty and students.
• A master’s degree in Instructional Technology, Instructional Design, or a related field and/or at least three years of online teaching experience preferred.
• Certification in Quality Matters (QM) and/or the Online Learning Consortium is a plus.
• Higher education experience preferred.
• Demonstrated technical and pedagogical expertise in both physical and virtual learning environments, including the ability to design, implement, and assess effective learning experiences.
• Experience supporting faculty in the use of an enterprise learning management system and related teaching and learning technologies.
• Strong knowledge of academic technology operations, faculty support services, and best practices in online and blended learning.
• Excellent organizational, project management, and time management skills, with the ability to exercise sound judgment, anticipate issues, and respond effectively in a dynamic environment.
• Demonstrated ability to manage multiple priorities, resolve problems independently and collaboratively, and deliver successful outcomes in complex or fast-paced settings.
• Exceptional interpersonal and written communication skills, with the ability to work effectively with individuals at varying levels of technical proficiency.
• Strong customer service orientation, professionalism, and a high degree of integrity in matters of security and confidentiality.
• Demonstrated ability to work effectively with students, faculty, and staff from diverse backgrounds in support of a welcoming and inclusive environment.
• Ability to travel to NYC campus and work nights/weekends on an as-needed basis is required.