Director, Academic Technology Services

About the role

This position leads academic technology and services for the Division of Information Resources & Technology. Leadership includes supervision of staff as well as planning, execution, documentation, communication, evaluation, and continuous improvement of the resources and services offered by the Academic Technology department.

Responsibilities

• Supports the strategic goals of the Division of Information Resources & Technology and the campus-wide strategic plan.
• Collaborates with faculty, staff, and students to provide campus-wide support for IRT core services, software platforms, and classroom design and infrastructure.
• Engages faculty, staff, and students in the adoption of tools that provide a good match for achieving their specific objectives.
• Develops, documents, and improves processes to improve quality, efficiency, and/or the end user experience.
• Evaluates the effectiveness of resources and services and engages in continuous improvement activities by gathering feedback from faculty, staff, and students.
• Participates in system-level meetings and engages in collaboration with partners from across the CSU.

Requirements

• Bachelor’s degree from an accredited university or college.
• Five years experience leading delivery of academic technologies that support teaching, learning, and student success.
• Demonstrated experience managing a high-performing team of staff and student workers.
• Demonstrated experience collaborating with diverse faculty, staff, and students.
• Demonstrated experience delivering training and support services to diverse audiences.
• Demonstrated experience with a Learning Management system and with Learning Management modules and integrated applications.
• Demonstrated knowledge of current and emerging classroom and instructional technologies and pedagogies.
• Demonstrated knowledge of ADA Title II and WCAG 2.1 AA requirements.
• Excellent communication (written and verbal) and presentation skills.
• Excellent interpersonal skills.
• Familiarity with accessible technologies and universal design principles.

Qualifications

• Advanced Degree in education, instructional design, or related discipline preferred.
• Experience teaching as a tenured faculty member at a tertiary-level institution preferred.
• Experience with Office 365, PeopleSoft Campus Solutions, Degree Planners, College Scheduler, Qualtrics, e-Portfolio software, CidiLabs, Canvas, Lecture capture software (Panopto), and Zoom preferred.
• Familiarity with classroom design and technical standards for providing consistent end-user experiences with campus spaces preferred.
• Experience applying project management principles to multiple complex projects preferred.

Skills

• Pedagogical background to partner with faculty and ensure alignment between academic needs and technology.
• Technical expertise in areas such as learning management systems, e-portfolios, lecture capture, classroom design and standards, accessibility, etc.
• Knowledge of emerging instructional software, classroom design, and pedagogical applications of technology to facilitate active learning.
• Ability to stay informed about emerging instructional software, classroom design, and pedagogical applications of technology.
• Strategic focus on supporting academic technology and CSU System Accessible Technology Initiatives (ATI).
• Experience with change management/change controls at the organizational and institutional level.

Benefits

Final salary determination will be based on relevant qualifications and professional experience. CSU Total Compensation details are available upon request.

Pay

$10,000.00 per month - $11,500.00 per month

Schedule

Monday-Friday, 8am-5pm; other hours as required.