Assistant Director of Housing Operations, Assignments – Division of Student Affairs

Core Responsibilities

• Management and oversight of all housing assignment processes including Upper-class Housing/Room Selection, First-Year Assignments, waitlist and room change processes, and Winter Break housing, as well as oversight for Fraternity/Sorority and Summer Housing; manages and/or delegates all components of these processes, from planning to completion
• Management and maintenance of all housing application processes, forms, and processes within the StarRez Housing portal and administrative system
• Primary line of communication for all assignments and related questions from students and parents, including email, phone calls, walk-ins and/or scheduled appointments
• Primary user of the StarRez system, with oversight of student data, applications, bookings, messaging, billing, reporting, rooms setup, portal management, correspondence tracking, and overall data integrity; requires strong attention to detail
• Direct supervision of one professional staff member and general oversight for student employees supervised by those direct reports
• Coordination and assistance with staff training, process organization and implementation, occupancy planning and other reporting responsibilities, benchmarking, recruitment and marketing initiatives, and student responses
• Management of all messaging related to the processes and contained in University and departmental documents, websites and newsletters
• Coordination of assessment activities related to the housing operations areas
• Assists with all annual processes including opening, winter break, closing, and summer operations
• Assists with access needs and front desk coverage as needed
• On call responsibilities related to this position and departmental needs

Qualifications

• Bachelor’s Degree required; Master’s degree in Student Affairs, Higher Education Administration, or other related field is highly desired
• 3-5 years of relevant work experience required; experience working in Housing/Residence Life preferred
• Experience using StarRez or a similar housing software system preferred

Requirements

• Successful completion of a pre-employment background check