Assistant Director of Clinical Services

About the role

The Assistant Director of Clinical Services assists with compliance and quality assurance of TCM services delivered by the Case Management team and supports shelter staff in meeting the complex mental health and behavioral needs of guests.

Responsibilities

• Review and sign ISPs (Individual Service Plans)
• Ensure quality case reviews of client records
• Provide and document monthly supervision to all Case Managers
• Oversee compliance with MaineCare funded TCM services
• Carry a small caseload of clients for direct case management
• Enroll clients into ESHAP and/or TCM, complete data entry into HMIS
• Develop person-centered POCs and engage clients in goal setting
• Connect clients with community resources and assist with housing searches
• Support client transition plans and goals through discussion and problem solving
• Assist with housing voucher applications and landlord referrals
• Provide clinically focused supervision and training to support staff
• Participate in regular Support Staff meetings and Case Management team meetings
• Train new staff and provide ongoing clinical guidance
• Offer trauma-informed support to shelter team and warming center staff
• Assist with weekend on-call shifts for administrative support and guidance
• Respond to escalations in shelter and warming center during work hours
• Support guests in connecting with local crisis services

Requirements

• One of the following credentials: LCSW, LCPC, LMFT, LMSW
• Experience working with people with mental illness and substance abuse challenges
• Familiarity with local and statewide mental health services, including Crisis services
• Familiarity with local housing, medical, and other supportive services
• Ability to use a trauma informed approach to verbally de-escalate tense situations
• Basic knowledge of homelessness and its causes
• Able to make a commitment to the Tedford mission and organizational values
• Ability to motivate others and assist with positive change
• Good written and oral communication skills
• Ability to work independently
• Good organization skills and ability to multi-task
• Valid driver’s license, good driving record, and reliable transportation

Qualifications

• Able to act with integrity, honesty, and foster teamwork in an engaged and inclusive culture
• Treat all staff, volunteers, and clients fairly and with respect, responsiveness, and courtesy
• Maintain client confidentiality
• Exercise good judgment and discernment when making decisions
• Accomplish assigned tasks within established timeframes
• Follow company policies, procedures, standards, and guidelines
• Adhere to organizational policies for the safety of all staff, clients, and volunteers

Benefits

• 13 Paid Holidays
• 135 Hours of Accrued Paid Time Off in the first year
• 100% employer paid Health, Dental, Vision, Life, and STD Insurance for employee-only coverage
• SIMPLE IRA retirement plan with 3% employer match after 6 months