Assistant Director of Airport Operations (Restaurants)

Main Duties and Responsibilities

• Support the achievement of business unit expectations in financial performance, people management, client satisfaction, and business partner relationships.
• Aid in implementing strategies to create a best-in-class culture where team members are valued, appreciated, and driven to provide an exceptional guest experience.
• Identify and mentor potential future leaders, contributing to a strong leadership pipeline.
• Maintain high standards of food safety and brand compliance across operations.
• Aid in managing and optimizing budgets to ensure financial targets are met or exceeded.
• Ensure adherence to brand standards across all locations.
• Participate actively in daily floor operations within the airport.
• Create and execute action plans to address retention, turnover, and overall employee satisfaction.
• Collaborate with the Director to implement business strategies aligned with organizational goals and objectives.
• Oversee staffing requirements and budget guidelines in conjunction with annual financial statements.
• Help optimize schedules and ensure payroll compliance while using the workforce management tool.
• Work with team members to maintain high-quality storefronts and ensure timely store openings.
• Liaise with various business units in the daily affairs of the operation as directed.
• Participate in public relations activities as needed.

Supervisory Responsibilities

• Lead and mentor the leadership team, including Concept Managers.
• Set clear goals and support accountability for delivering results.
• Participate in regular performance evaluations and provide feedback to team members.
• Address and resolve associate relations matters.

Skills and Qualifications

• Bachelor’s degree in business administration, Hospitality, or related field.
• 5+ years of experience in management of food, beverage, and retail operations, handling multiple locations (10+).
• Proven track record of contributing to the success of a multi-million-dollar business.
• Strong financial acumen and ability to analyze business performance.
• Excellent leadership skills with a focus on team development and motivation.
• Ability to contribute to a positive, high-performance culture.
• Strong client relationship management skills.
• Proficient in Microsoft Office suite and relevant business software.
• Strong strategic planning and execution abilities.
• Excellent oral and written communication skills.
• Strong analytical skills for budget management and business analysis.
• Exceptional time management, organization, and project management skills.
• Commitment to maintaining high standards of guest relations, diplomacy, and professionalism.