Restaurant Assistant Director of Operations

KEY DUTIES/RESPONSIBILITIES

• Create a culture of engagement, high employee retention, and full staffing.
• Manage teams to encourage growth and reduce turnover.
• Interview and hire managers and crew who align with the company culture.
• Train staff with passion and purpose to empower and encourage them.
• Train, monitor, and reinforce processes, procedures, and food safety.
• Build sales through the QDOBA recipe of delicious food, hospitality, and cleanliness.
• Maintain fast, accurate service and provide excellent customer service.
• Model restaurant hospitality and lead by example.
• Maximize store sales goals versus budget, including participating in marketing programs.
• Manage catering sales and oversee food and labor costs.
• Execute company policies and procedures and anticipate and identify problems.
• Ensure continual improvement of Quality, Service, and Cleanliness.
• Think strategically and help managers identify trends and implement action plans.
• Promote the QDOBA restaurant in the local community and represent the company in events.
• Hold District and Restaurant managers accountable for improving the guest experience.
• Review guest experience reports and coach management to resolve issues.
• Conduct high impact visits to observe operations and evaluate the guest experience.
• Develop relationships with employees and promote a respectful work environment.
• Seek and act upon employee feedback and address issues.
• Lead training sessions and workshops for internal and external candidates.
• Identify and implement development plans for management and team leaders.
• Ensure succession management by leading training sessions and workshops.

QUALIFICATIONS

• 3+ years of impactful restaurant multi-unit leadership experience.
• Ability to speak, read, and write effectively in English.
• Excellent interpersonal and collaborative management skills.
• Self-starter who takes initiative and accepts responsibility.
• Good listener and self-motivated with the ability to motivate others.
• Proficient in using personal computers and related software applications (Microsoft Office).
• Demonstrates integrity and ethical behavior.